Double glazing salesmen - why can't they just give a price?

Double glazing salesmen - why can't they just give a price?

Author
Discussion

crankedup

25,721 posts

207 months

Wednesday 12th November 2014
quotequote all
Having had some new windows recently fitted we now are contacted by the Company (Z)far more often than we could have possibly imagined. The latest, this week, 'we would like to send a photographer round to take some shots of the work' blah blah blah.
I don't want to be rude as these people are only doing a job after all, so how the hell do I get shot of them?

DUMBO100

1,877 posts

148 months

Wednesday 12th November 2014
quotequote all
I had a bit of experience iof working with local double glazing firms. When fitting new pvc windows to my flat. I got a quote, figured out what the cost of each window was and came up with a number of £2k for 7 large windows, allowing them to make about £500 profit. I then called 2 mid range companies and told them that I had £2k to spend for on the windows and they could do the job any weekend or evening they wanted and to call me back if they wanted the job. My preferred company called back within the hour and the windows were fitted the next day. I'm very happy with them

King David

596 posts

150 months

Wednesday 12th November 2014
quotequote all
crankedup said:
Having had some new windows recently fitted we now are contacted by the Company (Z)far more often than we could have possibly imagined. The latest, this week, 'we would like to send a photographer round to take some shots of the work' blah blah blah.
I don't want to be rude as these people are only doing a job after all, so how the hell do I get shot of them?
I had a similar problem and found a solution that has worked very well (no calls in over a year).

I simply told the girl who called me that I wanted to be removed from the list once and for all. I told that next time I had a call from them I'd agree to a sales visit at a time I knew I'd be out and leave a note at the front door explaining to salesman why they'd had their time wasted.

Since then I never had a call again so I didn't have to follow through on my threat, but I'm pretty sure that after a couple of wasted sales visit they'll get the message even if the first call doesn't do the trick.

It's not rude to the person you're speaking to but it gets your point across.

The Don of Croy

5,371 posts

123 months

Wednesday 12th November 2014
quotequote all
KFC said:
st like this annoys me, it really should be made illegal. Its nothing more than preying on the stupid or weak. It would be easy to do... ban companies from starting at £x then dropping in increments to 25% of your starting price until you finally get a sale. Just let them quote then have some wiggle room for negotiation and thats it. Scamming scumbags.
Maybe. But would you also extend this thought to DFS - it's about time their sale ended, no? I mean, who buys the sofa when it was (apparently) double the price they're asking today?

And cars - when negotiating for the latest model with the sporty bits, and the salesman asks you about the part-ex sitting outside dropping oil on the forecourt, then offers you almost exactly 50% what you thought you'd get, but WAIT! he'll ask the manager if there's another few quid he can muster being as it's so close to their target closing date...just leave you for a minute sitting with the new brochures left open tactfully all over the desk...

We all love a bargain.

spats

838 posts

119 months

Wednesday 12th November 2014
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I want to have a porch door fitting to the front of our 1930s terrace. Its the type with the rounded top. One of the nationals came round and tried to do the usual BS even though we warned them we will not be buying on the day. I told him dont bother as I've done sales over the years so know about the "call to the boss" He still tried it on, so told him one last time to stop or use the door and he finally got it and said he has to ring his boss or else he gets in trouble so I let him go through the motions.

He comes back from 2700 quid to 1900 quid. Then to £1500 quid and finally £999 to buy tonight. That was it, I asked him politely to go as I warned him about the sales BS and he left.

Ever since then its slowly gone down over the phone to about £800 quid. I'd rather pay a local carpenter to make a wooden door and frame than pay these moronic mouth breathers.

Anyone know of a decent supplier/fitter in the Kent area?

crankedup

25,721 posts

207 months

Wednesday 12th November 2014
quotequote all
King David said:
crankedup said:
Having had some new windows recently fitted we now are contacted by the Company (Z)far more often than we could have possibly imagined. The latest, this week, 'we would like to send a photographer round to take some shots of the work' blah blah blah.
I don't want to be rude as these people are only doing a job after all, so how the hell do I get shot of them?
I had a similar problem and found a solution that has worked very well (no calls in over a year).

I simply told the girl who called me that I wanted to be removed from the list once and for all. I told that next time I had a call from them I'd agree to a sales visit at a time I knew I'd be out and leave a note at the front door explaining to salesman why they'd had their time wasted.

Since then I never had a call again so I didn't have to follow through on my threat, but I'm pretty sure that after a couple of wasted sales visit they'll get the message even if the first call doesn't do the trick.

It's not rude to the person you're speaking to but it gets your point across.
I will give it a go. Fingers crossed.

andygo

5,896 posts

219 months

Wednesday 12th November 2014
quotequote all
crankedup said:
I will give it a go. Fingers crossed.
Just tell them the owner has moved abroad and your a tenant. Works every time - its worse than the wife being out!

KFC

3,687 posts

94 months

Wednesday 12th November 2014
quotequote all
The Don of Croy said:
KFC said:
st like this annoys me, it really should be made illegal. Its nothing more than preying on the stupid or weak. It would be easy to do... ban companies from starting at £x then dropping in increments to 25% of your starting price until you finally get a sale. Just let them quote then have some wiggle room for negotiation and thats it. Scamming scumbags.
Maybe. But would you also extend this thought to DFS - it's about time their sale ended, no? I mean, who buys the sofa when it was (apparently) double the price they're asking today?

And cars - when negotiating for the latest model with the sporty bits, and the salesman asks you about the part-ex sitting outside dropping oil on the forecourt, then offers you almost exactly 50% what you thought you'd get, but WAIT! he'll ask the manager if there's another few quid he can muster being as it's so close to their target closing date...just leave you for a minute sitting with the new brochures left open tactfully all over the desk...

We all love a bargain.
The huge difference with DFS is if your granny goes in there she's not going to end up paying 4 times what you paid though.

wiggy001

5,917 posts

235 months

Thursday 13th November 2014
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nicanary said:
The whole world and his dog knows about double-glazing salesmen - their reputation precedes them. So why continue with the charade? It's really old hat now.
I must admit that I assumed this practice had died out in the 80s and 90s, so didn't expect it when I had Z around for a quote. If a pensioner also doesn't expect it, but doesn't have access to the internet to verify things, I can easily see how people can be conned (and that is all it is). Especially if all the big firms do it (3 quotes of £20k... that must be the going rate then...).

guindilias

4,640 posts

84 months

Thursday 13th November 2014
quotequote all
KFC said:
The huge difference with DFS is if your granny goes in there she's not going to end up paying 4 times what you paid though.
I had the DFS guy explain this to me once - basically all their stuff is a fixed price, the "sale" price. But due to the regs about "sale" items having to be on at the higher price for 28 days previously or whatever, they sort of cycle through "Sale!" "Special offer!" "Reduced" "Easter Special!", so the price always stays at the "SALE!!!!!" price all year round! So DON'T MISS IT!

Buster73

4,348 posts

117 months

Thursday 13th November 2014
quotequote all
DUMBO100 said:
I had a bit of experience iof working with local double glazing firms. When fitting new pvc windows to my flat. I got a quote, figured out what the cost of each window was and came up with a number of £2k for 7 large windows, allowing them to make about £500 profit. I then called 2 mid range companies and told them that I had £2k to spend for on the windows and they could do the job any weekend or evening they wanted and to call me back if they wanted the job. My preferred company called back within the hour and the windows were fitted the next day. I'm very happy with them
Ordered one day and fitted the next ?

Unlikely at best and more likely impossible.

Elroy Blue

8,381 posts

156 months

Thursday 13th November 2014
quotequote all
I was buying a cheap sofa for our conservatory. I told the sales guy that I didn't want finance and wanted to pay the full amount. He had to go and ask the manager if they could do that.

CTO

2,160 posts

174 months

Thursday 13th November 2014
quotequote all
^ same as this.

Negotiated a price based on deal today and delivery this week of a display sofa at around half the price they wanted for one to take a further 8 weeks to be delivered.

Caused problems when I said I would settle the full amount now. He too had to go and ask the manager.......

vikingaero

5,632 posts

133 months

Thursday 13th November 2014
quotequote all
Buster73 said:
DUMBO100 said:
I had a bit of experience iof working with local double glazing firms. When fitting new pvc windows to my flat. I got a quote, figured out what the cost of each window was and came up with a number of £2k for 7 large windows, allowing them to make about £500 profit. I then called 2 mid range companies and told them that I had £2k to spend for on the windows and they could do the job any weekend or evening they wanted and to call me back if they wanted the job. My preferred company called back within the hour and the windows were fitted the next day. I'm very happy with them
Ordered one day and fitted the next ?

Unlikely at best and more likely impossible.
Perfectly possible if you have standard sized windows. Walk into B&Q/Wickes/Travis. Pick up a window that fits and install same day/nextday/nextyear.

jfbrin

415 posts

136 months

Thursday 13th November 2014
quotequote all
Ari said:
Just a postscript to this. After getting quoted £8,000 by the mountain people 'but today, for you sir, after ringing my boss and ONLY if you sign up within 48 hours, £4,500!!!', we got recommended a local chap that seems really brilliant, knows what he's talking about, and spent 10 mins in the house before giving us a quote for about £1,500! laugh

Needless to say he got the job.
Ari, I would be interested in your local chap's details if he covers near Bristol Airport?

Thanks

JB

Ki3r

6,019 posts

123 months

Thursday 13th November 2014
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Funny enough there is a bit on Watchdog about similar tactics.

CoolHands

12,428 posts

159 months

Thursday 13th November 2014
quotequote all
what's the betting the solar panels bullst owner(s) have been double-gazing salesmen in a pevious life.

Ari

Original Poster:

16,294 posts

179 months

Thursday 13th November 2014
quotequote all
Weirdly there seems to be no quote function accessing by phone, but to the chap that asked for details, he is a long way from Bristol I'm afraid. Happy to pass on details if you'd like them, but be surprised if he'd travel that far.

renorti

723 posts

160 months

Thursday 13th November 2014
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always go to the local firms that make the units, every town has at least 5 of them,don't bother with salesmen just go into the warehouse see the guy on the counter.take measurements{roughly to get a price,they will send someone to measure properly}.this way you will get a decent price without all the rubbish talk.

TransverseTight

753 posts

109 months

Friday 14th November 2014
quotequote all
CoolHands said:
what's the betting the solar panels bullst owner(s) have been double-gazing salesmen in a pevious life.
Worse than that.. the DG companies are now selling solar panels. If you check the new FiT installed cost statistics the average cost of an install is £2020 per kW. Despite numerous independents doing it for about £1350 / kW. That means some people are paying over £3000, with I expect a few paying over £4000!

What's unexcusable if they only started collecting installed cost data in 2013. This is for the flagship programme designed to drive down PV costs. So what would be the best way to check it's effectiveness, and provide the public with figures that stop them getting ripped off..? Exactly. Think they realised finally that as part of the grant scheme the installer should report the price paid back to the gov as part of the conditions of the grant.