Autodoc - taking the ****?

Autodoc - taking the ****?

Author
Discussion

dutters

19 posts

78 months

Tuesday 15th June
quotequote all
For renault you have renaultpartsdirect. Fantastic company and all genuine and cheap!

Sheepshanks

24,397 posts

86 months

Tuesday 15th June
quotequote all
Joey Deacon said:


Set of genuine Bosch glow plugs, £23 delivered
Genuine question - how do you know they're genuine?

Glow and spark plugs are massively counterfeited. I'll need a set of Iridium spark plugs for a Honda and word on one of the marque fomus is on eBay they're all fake.

Joey Deacon

3,983 posts

143 months

Tuesday 15th June
quotequote all
Sheepshanks said:
Joey Deacon said:


Set of genuine Bosch glow plugs, £23 delivered
Genuine question - how do you know they're genuine?

Glow and spark plugs are massively counterfeited. I'll need a set of Iridium spark plugs for a Honda and word on one of the marque fomus is on eBay they're all fake.
Because they all came with a hologram and unique identification number that I verified using the Bosch website.

donkmeister

3,788 posts

67 months

Wednesday 16th June
quotequote all
sxmwht said:
I saw a few of these sorts of companies - disguised as UK companies, they all end up shipping from Germany, and they all use exactly the same website format, so I imagine they are all linked.

I ended up buying the part I needed from a known UK site. Yes, it was more expensive, but it arrived in 2 days vs an unknown duration
I ordered some stuff from Autodoc at the weekend and they had a big banner referring to the Euro football tournament with a Saltire, stating "we're Scottish!" and a 32% discount. Knowing they are German I smiled, but as I live in England it's possible they are looking at IP ranges and making assumptions, which made me wonder if they will be offering different discounts in the home nations, depending on football performance? Might be worth investigating if anyone has a big order and a VPN account biggrin

Delivery definitely isn't quick. Whereas with CP4L I've sometimes ordered in the middle of the night and had bits arrive in the morning.

Nothing beats a marque specialist for having the right parts first time though... Stupid part revisions are a curse. "Oh, your car must have been made on a Tuesday, but the connections on this switch are only for cars made on a Thursday. Plus you have the wrong flavour air for your tyres - this flavour is for Michelin, you've got Pirelli."

S54B32

Original Poster:

7,452 posts

135 months

Wednesday 16th June
quotequote all
Well I ended up ordering the most of it off eBay, a few bits from CP4L. All sensible prices (although as luck would have it, I can't find the discs for £25 anymore smile - I should have jumped on that, Bosch discs for £25ea!)

I think I will still use Autodoc due to some parts seemingly only being available from there, but once you've got a few things in your basket the final price can vary so much from day to day. Not fun at all!

S54B32

Original Poster:

7,452 posts

135 months

Wednesday 16th June
quotequote all
...and the winner is

Demon Tweeks eBay - gearbox oil ordered 15:07, arrived 11:30 next day.

To be fair that was something that Autodoc don't even stock, but will definitely be going to eBay first from now on.

thumbup

Krikkit

21,674 posts

148 months

Wednesday 16th June
quotequote all
If I'm looking for something very specific then I usually go straight to ebay these days - there are a lot of high-volume parts sellers on there who stock huge ranges. Even if they're sourcing it from other suppliers, the price is right and you get exactly what you want.

e.g. Parts in Motion, Aceparts, apd_car_parts

S54B32

Original Poster:

7,452 posts

135 months

Wednesday 16th June
quotequote all
Court_S said:
Carparts4less have been good and ironically the stuff I’ve ordered has been dropped off in an ECP van.
This just happened too! I'm sure I've ordered from CP4L before and it's come via a courier, but I guess they aren't bothered about hiding the fact they are the same now.

I did actually use a discount code on CP4L, hopefully they don't go fully the same way, but it was cheap enough

Justin S

3,572 posts

228 months

Thursday 17th June
quotequote all
I ordered a BMW sensor from Autodoc and offered free postage as £170 for the part. When they mean free postage, they are right and after 9 days of 'being stored' in a facility which is the european Post Office (GLS) and getting no response from Autodoc on when I was getting it, a quick 1 out of 10 for their review then got it moving ,although was another 6 days before I saw it. I can take a week for it to appear, but to site getting dusty in a warehouse for 9 plus days is just not on its way.
Ebay for Opie is good for me for stuff. Always cheaper than the usual discount online offer. Turns up next day, which is fab.

d_a_n1979

3,137 posts

39 months

Friday 18th June
quotequote all
Jhonno said:
I use Autodoc all the time. No issues, much cheaper than Euros etc. You just have to allow a week for delivery, so no good in a rush.

They have a different price offer daily.. I just wait for a 36-41% day to order.
Sorry; a week? laugh

Average delivery currently is 4 weeks; if they're on time... That's not just hearsay; it's fact.

A LOT of folk on various BMW forums have had serious wrangles with them recently because the tracking is st & no one has any idea if/when their parts are due to arrive

For BMW owners; stick with BMWmotormec via eBay, C3BMW or BMW themselves (Cotswolds and Park Lane generally offer the best prices I've found)

liner33

8,685 posts

169 months

Friday 18th June
quotequote all
d_a_n1979 said:
Sorry; a week? laugh

Average delivery currently is 4 weeks; if they're on time... That's not just hearsay; it's fact.

A LOT of folk on various BMW forums have had serious wrangles with them recently because the tracking is st & no one has any idea if/when their parts are due to arrive

For BMW owners; stick with BMWmotormec via eBay, C3BMW or BMW themselves (Cotswolds and Park Lane generally offer the best prices I've found)
Where was this factual average posted? Typically its a week for me also I use them 4 or 5 times a year . That means that some people must be waiting 2 months to average 4 weeks!

devnull

3,007 posts

124 months

Saturday 19th June
quotequote all
Auto doc was a week for me, for a gasket set.

What I don’t understand is why the entire car parts industry is engaged in this baffling flip flop pricing strategy. Autodocs constant app push notifications and emails are cancer. Euro car parts. Can’t walk in the store and get the website price, you have to stand outside, click and collect it and walk back inside to the get item at the cheaper price.

I normally just get stuff from the dealer now, unless the genuine part is priced way higher than good substitutes (e.g. air on condensers). Ask for a trade account, they normally hand you one without asking.

devnull

3,007 posts

124 months

Saturday 19th June
quotequote all
S54B32 said:
Court_S said:
Carparts4less have been good and ironically the stuff I’ve ordered has been dropped off in an ECP van.
This just happened too! I'm sure I've ordered from CP4L before and it's come via a courier, but I guess they aren't bothered about hiding the fact they are the same now.

I did actually use a discount code on CP4L, hopefully they don't go fully the same way, but it was cheap enough
They’re the same company, they like to say they operate separately but stuff comes form the same warehouse.

kev b

2,493 posts

133 months

Saturday 19th June
quotequote all
I won’t use Autodoc any more, they repeatedly sent a lhd door handle instead of the rhd one I ordered, had to pay return postage three times then they failed to refund me.

They basically stole £50, messed me about for months, never refunded me a penny, meanwhile I had a drivers door that wouldn't open.

They've had their chance, I will not use them again.

BTW Europarts are on my avoid list too, wrong parts half the time, crap quality goods, couldn't care less attitude. They have been acting this way since the 1980s and don't look like changing soon.


donkmeister

3,788 posts

67 months

Wednesday 23rd June
quotequote all
devnull said:
S54B32 said:
Court_S said:
Carparts4less have been good and ironically the stuff I’ve ordered has been dropped off in an ECP van.
This just happened too! I'm sure I've ordered from CP4L before and it's come via a courier, but I guess they aren't bothered about hiding the fact they are the same now.

I did actually use a discount code on CP4L, hopefully they don't go fully the same way, but it was cheap enough
They’re the same company, they like to say they operate separately but stuff comes form the same warehouse.
It was great when you could return CP4L orders to a ECP branch... They don't offer that anymore, as I found when I had to send parts back for a car that straddled model-years.

It's almost like they realised people are quite happy to pay less for the exact same goods and exact same service! biggrin

donkmeister

3,788 posts

67 months

Wednesday 30th June
quotequote all
Just had my latest Autodoc order through. I kept an eye on the tracking in response to this thread.

Order placed 14th June
Order handed to courier 15th June (in Germany)
Last night around 10pm that was still the latest status.
7am today, status was that it would be delivered today.
Lunchtime, it arrived.

2 weeks isn't so bad for parts on a car that can sit (I'd advise against using them if you need that car fixed and back on the road asap), but the lack of information for 2 weeks makes you start to wonder if packages are lost in transit.