Advice after poor 'Approved' bodyshop repairs

Advice after poor 'Approved' bodyshop repairs

Author
Discussion

crossy67

1,570 posts

118 months

Monday 31st December 2012
quotequote all
You rant away mate. You have every right. You work hard to buy your self nice things, something bad happens to it then an insurance company makes you think they have the right to force you into accepting a sub standard repair. I would have driven it through their doors by now.

will-w

Original Poster:

186 posts

140 months

Monday 31st December 2012
quotequote all
crossy67 said:
You rant away mate. You have every right. You work hard to buy your self nice things, something bad happens to it then an insurance company makes you think they have the right to force you into accepting a sub standard repair. I would have driven it through their doors by now.
The thought had crossed my mind...

wink

Face for Radio

1,777 posts

106 months

Monday 31st December 2012
quotequote all
That is terrible.

When I had someone run into the back of me, they tried getting me to go to their approved bodyshop 25miles away, and I just had a feeling it was going to cause me a lot of aggravation.

I went to a local place that is a part of a dealer network here after hearing that the quality of their work was very good.

Silver car, could not tell the bumper had been painted, really was a perfect match. smile

Also had my Type-R refreshed in a fairly extensive way, flat red paint and, again, it just looked fantastic. That was at Shorade in Cannock. As far as I know, they do not deal with insurance companies. You get what you pay for.

There is hope yet, just keep the faith.

Blown2CV

21,718 posts

142 months

Wednesday 2nd January 2013
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i had almost the same issue recently. After the second bite at the cherry, I told my insurer that I was nominating another bodyshop, and whilst it was a little bit of messing around to get the car inspected and the repairs approved, touch wood it's sorted. The insurer will bill the original repairer. In my case the remedial bill was £5k.

will-w

Original Poster:

186 posts

140 months

Saturday 5th January 2013
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Well the Insurance Assessor came on Thursday, he took a brief look and agreed that it was not acceptable. He has advised me to take it to the only BMW dealership in the South East to have its own in-house Approved Bodyshop (Barretts group if anyone is interested?).

I went to see them yesterday, they advised that it is their policy not to do remedial work but as I purchased my car from them they would 'look into it', but couldn't promise anything.

The man there also said that they have the man from BMW UK HQ visiting on the 17th and has suggested that I meet up with him, which sounds promising.

I've also got a quote from a 3rd party (KDS in Gillingham) for the work, so we'll see how it compares.

Also an interesting one; On the original bill & estimate the original bodyshop quoted time and materials to respray the rear bumper and fuel filler cap - both of which had not been touched with any paint until it went back the second time... Tut tut tut!!
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Sump

5,402 posts

106 months

Saturday 5th January 2013
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Tell BMW not to do remidial work. Tell them to repair everything and repaint etc. Not to only try and polish etc, but to actually repair the car.

will-w

Original Poster:

186 posts

140 months

Saturday 5th January 2013
quotequote all
Sump said:
Tell BMW not to do remidial work. Tell them to repair everything and repaint etc. Not to only try and polish etc, but to actually repair the car.
Well the arch has been repaired ok (it's full of filler) it's just the bumper that is the wrong colour and the whole car needs a correction.

The Bodyshop I went to yesterday will (if they agree to do it) respray the bumper and do a "Stage 3" polish all over, which takes around a day to do apparently.

Edited by will-w on Saturday 5th January 16:49