I got stung by Enterprise car hire.

[Lawbags]

Well what happened was, an old lady was walking a dog down the road. She dropped something out of her bag so bent down to pick it up. At the same time, her dog shot off after an animal into the bushes and pulled the old dear over into the road
I had no choice bit to Scandinavian flick it into the ditch.

Honestly.....

[Motorrad]

Vladimir said:

I went via a broker website and the Ts and Cs weren't at all clear. Having rented loads of cars, it was a new one for me as was the ridiculous "insurance." Anyone that hides behind rip off Ts and Cs deserves merciless beatings.
Lesson learned.

Agreed they deserve something bad happen to them but the lesson here is don't sign up to anything without reading the small print. If that small print isn't available before you purchase then walk away. It goes without saying that applies to more than just car rental. Insurance is another that springs instantly to mind.

[simo1863]

I did too and I gave them something extra back with the car:

[CampDavid]

Lawbags said:

Well what happened was, an old lady was walking a dog down the road. She dropped something out of her bag so bent down to pick it up. At the same time, her dog shot off after an animal into the bushes and pulled the old dear over into the road
I had no choice bit to Scandinavian flick it into the ditch.

Honestly.....

Hero

[Dan_The_Man]

robm3 said:

Please be careful with Avis LAX, this is a franchise of Avis Corp and they ARE incentivised to:

A. Oversell you on insurance
B. Charge you for fuel despite having a full tank
C. Charge you 'minor repairs'

They do not do this to corporate customers though, only tourists.

I have hired from Avis as a corporate customer and had the standard fuel charge applied, as per previous comments I had kept the receipt from the petrol station next door and the charge was eventually dropped.

[Vladimir]

Motorrad said:

Agreed they deserve something bad happen to them but the lesson here is don't sign up to anything without reading the small print. If that small print isn't available before you purchase then walk away. It goes without saying that applies to more than just car rental. Insurance is another that springs instantly to mind.

I scanned the Ts and Cs of my insurance when I went to renew with BMW (underwritten by someone or other). In the summary it said the car was insured to be parked on the driveway but further on it said it HAD to be parked in a garage - very much hidden.

I rang them, had a fit, cancelled and chose another company. Anyone that tries to trip it's customers up deserves no business of anyones.

[boobles]

My arguement would be - how do I know that she didn't damage the tyre whilst out in it for a few mins?

Prove that I did it please as it's been driven since I returned it.

[babatunde]

if you hire cars more than once or twice a year, buy car hire insurance costs me about £70 a year for the missus and myself, and means you can choose the highest excess available when booking cars, in my case pays for itself easily.

[vikingaero]

babatunde said:

if you hire cars more than once or twice a year, buy car hire insurance costs me about £70 a year for the missus and myself, and means you can choose the highest excess available when booking cars, in my case pays for itself easily.

This can be OK. Can be because some hire firms up the deposit required on your card to sometimes stupid levels - £500-£1,500. They need to scam people for profitable CDW so some of them discourage people with these policies.

[dapearson]

I hired a van when we moved house. When i went to collect it, i was shown round by a bloke with a clipboard.

He said we'd take a walk round so that we can both agree on any present dents/dings/damage. Looked at the front - nothing. Looked down the sides - nothing. At this point the bloke started talking. Said "i shouldn't be doing this for you, but i will because you've missed loads. don't tell the boss".

We went back round again and on very close inspection (by him), there were numerous little dings that needed to be written down. It was a 6 month old sprinter.

If it wasn't for this bloke's honesty i could have ended up funding lots of bodywork!

This was on a weekday where they'd got a special offer, so i suspect weren't making any money. I didn't go back.

I tried a van hire place in lincolnshire next and they were great at doing the inspection for me and no trouble when i handed it back.

[dapearson]

simo1863 said:

I did too and I gave them something extra back with the car:

Nearly spat my lunch out.

LMAO!

[speedking31]

Ask for the old tyre once it has been replaced as you've paid for it. Prevents them double charging for the damaged tyre.

[King Herald]

speedking31 said:

Ask for the old tyre once it has been replaced as you've paid for it. Prevents them double charging for the damaged tyre.

If I was in the UK I'd do that, or at least living somewhere near London, but I was just leaving back to the Philippines when I dropped the car off.

Next time I will tie their people up for a half hour inspecting everything before I sign any papers and take a car.

[GC8]

Vladimir said:

Motorrad said:

Agreed they deserve something bad happen to them but the lesson here is don't sign up to anything without reading the small print. If that small print isn't available before you purchase then walk away. It goes without saying that applies to more than just car rental. Insurance is another that springs instantly to mind.

I scanned the Ts and Cs of my insurance when I went to renew with BMW (underwritten by someone or other). In the summary it said the car was insured to be parked on the driveway but further on it said it HAD to be parked in a garage - very much hidden.

I rang them, had a fit, cancelled and chose another company. Anyone that tries to trip it's customers up deserves no business of anyones.

Not enforceable, although youd have had a lot of griff getting there.

[Mr2Mike]

Lawbags said:

Well what happened was, an old lady was walking a dog down the road. She dropped something out of her bag so bent down to pick it up. At the same time, her dog shot off after an animal into the bushes and pulled the old dear over into the road
I had no choice bit to Scandinavian flick it into the ditch.

Honestly.....

Running that through the hire car excuse translator gives "Electronic handbrakes are crap for handbrake turns"

[UrbanLegend]

Riley Blue said:

I've never had a problem with Enterprise either, unlike a four-letter hire company that charged me for fuel after I returned a car with a full tank. That took six months of hassle to be repaid.

The one beginning with A or H?

I ask as I've been ripped off in the same way by the first one.

Took it back full and they charged me more than a full tank would have cost; popped up on the credit card some weeks later.

[boobles]

The only problem I ever had was about 9 years ago. I wanted to rent a car from them & was completely honest about having a ban within the last 5 years. I was told that this was not a problem because of the type of ban etc & I even rang them up 2 days before to make 100% sure this was not a problem. On arrival I was asked my my license etc & to my horror was refused because of the ban! I was fuming because they had previously told me that this was not a problem! I did forgive them however & now use them when ever I need a bigger car & they have been great.

[B'stard Child]

hora said:

Dr Doofenshmirtz said:

Lawbags said:

Hire car companies don't like me. This had 200 miles on the clock.


Ok, how?

Yes how?

Covered earlier in the thread

[PhilUK]

It must be annoying, but it's only £100, and you most likely did cause the damage.

To come online and say that there's a conspiracy is somewhat paranoid especially when it's perfectly plausible that you could have caused the damage, this seems like an over reaction.

Take pictures in future.

[Buff Mchugelarge]

Lawbags said:

Well what happened was, an old lady was walking a dog down the road. She dropped something out of her bag so bent down to pick it up. At the same time, her dog shot off after an animal into the bushes and pulled the old dear over into the road
I had no choice bit to Scandinavian flick it into the ditch.

Honestly.....

That deserves to go down in pistonheads legend

I've hired many cars from enterprise (Worthing) and
Have nothing but praise. Polite, friendly and helpful.