I got stung by Enterprise car hire.
Discussion
I've had pretty good experiences hiring in Melbourne, but the other week I went to fill up a car in the morning after a single day's hire, had used maybe half a tank in a Hyundai I30, but couldn't get the fuel cap open at the petrol station.
I gave it a good go, but was going to be late for work so I had to take it back half empty. The guys managed to flick it open with a screwdriver whilst another held the switch, which would have been impossible on my own! They said I could go and fill it, but I'd already messed about with this car and traffic was horrendous. I went to see the woman behind the desk, who said that she would 'let' me buy the prepaid tank option for $65, as this would be my cheapest option. If I had managed to fill up, it would've been maybe $30, when I said that's ridiculous as its half full, she replied with 'but we charge $3.50 a litre!'
I replied with "and how is that my problem?"
she disappeared for a minute and then came back to tell me they were letting me off all charges
I gave it a good go, but was going to be late for work so I had to take it back half empty. The guys managed to flick it open with a screwdriver whilst another held the switch, which would have been impossible on my own! They said I could go and fill it, but I'd already messed about with this car and traffic was horrendous. I went to see the woman behind the desk, who said that she would 'let' me buy the prepaid tank option for $65, as this would be my cheapest option. If I had managed to fill up, it would've been maybe $30, when I said that's ridiculous as its half full, she replied with 'but we charge $3.50 a litre!'
I replied with "and how is that my problem?"
she disappeared for a minute and then came back to tell me they were letting me off all charges
ymwoods said:
we used to get charged the x days lost hire too.
We used to get that with that budget car hire company called B*&^%t. A minor ding can get rather spendy when they factor in weeks of lost hire. These days we use Enterprise 90% of the time for business and we don't have that issue. All in all a good hire bunch unlike the four lettered option (last return to Milan and they bumped the company account for a 'damaged pass door lock that someone had tried to break into with a screwdriver').
In the past year I have pranged two Enterprise hire cars (a lot of miles). Broke one mirror off a new Megane (only charged for parts - £20) and then a huge dent in the pass cill on a new Insignia (£500!). The only issue in the last one was our co. accountant dragging their heels and paying but Enterprise were more than fair about both.
Edited by Marlin45 on Monday 2nd June 09:59
DJFish said:
When I last hired a car there I went over it with a fine tooth comb and photographed every blemish, including the tyres, roof, fuel guage etc before & after.
This time around we'll have two kids and guests in tow and I could do without the dicking about to be honest.
If the car is immaculate then there is no point taking any photos. So you've only got to take photos of damage, or agree in advance what damage there is.This time around we'll have two kids and guests in tow and I could do without the dicking about to be honest.
We use Enterprise at work, I got given a 63 plate Astra CDTI 170? wheels looked like sharks had chewed on them, Nankangs on the front, conti's on the back, scuffs on front and rear bumpers, the driver produced a damage sheet/envelope to show what is chargable and what isnt, and marked down how battered the wheels were, I used it for the week, and they picked up with not a word about it, no hassle, no chargeback for any of the pre-existing damage.
Not a fan of massive alloys on a rental though, had 2x Vauxhalls with 18's or 19's on recently.
Not a fan of massive alloys on a rental though, had 2x Vauxhalls with 18's or 19's on recently.
DJFish said:
So what's the best way to stop being fleeced by a hire co.?
I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
No idea how it'll all work out, but I'm hiring a car for a week from Pisa airport later this year and I managed to find a 'zero excess' policy with Thrifty through Auto Europe that didn't break the bank. I'm off to Sicily in the autumn and could do without having my pants pulled down, financially, metaphorically and physically.....
That said the 'zero excess' doesn't apply to the tyres, windows, roof, underside or interior.
JB! said:
We use Enterprise at work, I got given a 63 plate Astra CDTI 170? wheels looked like sharks had chewed on them, Nankangs on the front, conti's on the back, scuffs on front and rear bumpers, the driver produced a damage sheet/envelope to show what is chargable and what isnt, and marked down how battered the wheels were, I used it for the week, and they picked up with not a word about it, no hassle, no chargeback for any of the pre-existing damage.
Not a fan of massive alloys on a rental though, had 2x Vauxhalls with 18's or 19's on recently.
If they marked down all the damage when you collected the car then of course they wouldnt charge you for any of the damage.Not a fan of massive alloys on a rental though, had 2x Vauxhalls with 18's or 19's on recently.
JB! said:
no chargeback for any of the pre-existing damage.
Lol, they would make a fortune if this did that every time I have had umpteen rentals from Hertz and the vast majority have been supplied with something thats pre-existing - people just don't seem to care about rentals it seems
Having previously said on this thread that I have had few problems, I have just been corrected.
My boss just pointed out that I am running up large bills with the rental firm for not filling up on return.
As I generally use the whole tank, I always take out the fuel option which means I pay upfront for the tank and don't fill up after.
It appears that they have been charging me for the tank ($3,50 a gallon) and then charging me the empty refill charge $8,50 a gallon).
I'm not very happy
My boss just pointed out that I am running up large bills with the rental firm for not filling up on return.
As I generally use the whole tank, I always take out the fuel option which means I pay upfront for the tank and don't fill up after.
It appears that they have been charging me for the tank ($3,50 a gallon) and then charging me the empty refill charge $8,50 a gallon).
I'm not very happy
POORCARDEALER said:
Hertz Dublin, worst hire car ive ever had...13 year Nissan Quasqui (sic) , dented and scratched everywhere, absolute dog
Dublin not covering itself with glory then as I hired a car from Europcar a couple of years back and it was a 2007 registered Saab 9-3. Total dog, different brands of ditchfinders on all four wheels, trim falling off - it must have covered 100,000 km at least. I was astonished that a known car hire firm would rent me a five year old car. Terzo123 said:
Sorry to resurrect an old thread, but it would appear Enterprise are up to their old tricks again.
They are trying to charge a colleague of mine for "damage" to a tyre. The "damage" can be seen in the picture below. Nothing short of a scam.
Well I'd pay for it, but want the old one back for myself! You could sell that as a part worn!They are trying to charge a colleague of mine for "damage" to a tyre. The "damage" can be seen in the picture below. Nothing short of a scam.
Enterprise sent me a letter last week demanding the excess payment for a hire car I had 4 months ago.
It was organised by Alfa as their dealer had no courtesy cars and I returned it to the dealer, who then returned it to Enterprise. Nothing was reported to me at the time.
Apparently the Parcel shelf is missing.
I spoke to them on the phone and explained that nobody reported anything to me when it was returned and I didnt sign any check in form. They said they would call me back. Im still waiting.
It was organised by Alfa as their dealer had no courtesy cars and I returned it to the dealer, who then returned it to Enterprise. Nothing was reported to me at the time.
Apparently the Parcel shelf is missing.
I spoke to them on the phone and explained that nobody reported anything to me when it was returned and I didnt sign any check in form. They said they would call me back. Im still waiting.
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