Hello from ALA Insurance!

Author
Discussion

janesmith1950

2,181 posts

31 months

Wednesday 28th November
quotequote all
I took out Gap insurance with ALA.

Unfortunately I've had to claim, as my car was stolen.

My main insurer paid out within 9 days of declaring it a total loss.

27 days later ALA still haven't even given me a figure and won't even commit to a date when they will, blaming the underwriter. I've had to settle the finance from my own funds to avoid paying more and more interest on the finance agreement for a car I no longer have.

Very poor state of affairs.


ALA Insurance

Original Poster:

154 posts

46 months

Wednesday 28th November
quotequote all
Hello janesmith1950

Thank you for getting in touch and I'm sorry to hear that your GAP settlement has been delayed.

For data protection reasons, please can you contact me directly by email (katie@ala.co.uk) or telephone 01653 916301 providing me with your policy number. I can then contact our claims administrators on your behalf to see if i can obtain more information.

I look forward to hearing from you.

Thanks,
Katie


janesmith1950

2,181 posts

31 months

Wednesday 28th November
quotequote all
Thanks for your response. I've sent you an email with the details.

ALA Insurance

Original Poster:

154 posts

46 months

Wednesday 28th November
quotequote all
Thank you so much, I have received the email.

Please leave this with me and I will get back to you as soon as possible.

Thanks,
Katie

janesmith1950

2,181 posts

31 months

Thursday 29th November
quotequote all
To finish this off, ALA have responded brilliantly to my issues and I have now had an acceptable settlement agreed.

I promise this post is not part of that settlement! It's only fair to give credit where it's due.


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ALA Insurance

Original Poster:

154 posts

46 months

Thursday 29th November
quotequote all
Thank you so much for your patience with this, and we're really pleased we have been able to help with your claim.

We'll always be happy to assist where we can - please contact us either on the forum, over the phone or by email and we'll do our best to make sure a claim runs smoothly smile


Thanks,
Katie

01653 916280
katie@ala.co.uk

J50

36 posts

4 months

Thursday 6th December
quotequote all
Hello - do you offer an 18 months policy? On the website it appears not possible and I have just started an 18 month lease.
Thanks!

ALA Insurance

Original Poster:

154 posts

46 months

Thursday 6th December
quotequote all
Hi J50

Thanks for getting in touch.

We can only provide policies for full years i.e. 2 years, 3 years etc. However if you buy a 2 year policy, when you change the car after 18 months you will have 6 months' worth of premium left which we will credit against a new policy for your new car.

I hope this helps and if you have any other questions at all please let me know.

Thanks,
Katie