Hello from ALA Insurance!

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ALA Insurance

Original Poster:

154 posts

46 months

Friday 10th April 2015
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Thank you very much biggrin I am so glad you're happy with your policy and the information you received.

We appreciate the lovely feedback and hope you have a great weekend.

Many thanks,
Katie smile

Vacumatic

188 posts

49 months

Sunday 26th April 2015
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.

Edited by Vacumatic on Sunday 26th April 14:54

DoubleU

54 posts

68 months

Saturday 9th May 2015
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Guys, appreciate its a Saturday, been on hold for nearly 20 minutes trying to get through.

Just tried to purchase cover on your website, however its thrown a php server error just after I submitted the payment. In limbo now as to whether payment has been taken or not.... don't really want to try a second time!


DoubleU

54 posts

68 months

Saturday 9th May 2015
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All sorted, got through to a lovely lady who confirmed everything has actually gone through smile

You may want to take a look at the payment error that happened, the web link it appeared on shows as:

https://www.secpay.com/java-bin/MPIValCardPart2

And the error displayed was:
FPDF error: Cannot open /var/www/vhosts/ala.co.uk/httpdocs/app/includes/../../pistonheadsgap.co.uk/pdfs/pistonheadsgap/blank_policydocuments/schedule.pdf !

Hope this helps!

ALA Insurance

Original Poster:

154 posts

46 months

Saturday 9th May 2015
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Hi Double U

Thank you for your patience and help with this - I'm very sorry again to have had to keep you waiting.

Really appreciate this. It's on its way to our IT department as we speak to see if they can fix this asap.

Thanks again, have a lovely weekend smile

Katie

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David87

5,023 posts

148 months

Thursday 14th May 2015
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Took out one of your policies on my leased Qashqai, so pleased you've signed up to PH. Will shortly be doing another for my Defender - the dealer quoted me £724 for a 3-year GAP policy. rofl

ALA Insurance

Original Poster:

154 posts

46 months

Monday 18th May 2015
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Hi David87

Many thanks for this, as always if you need any help please let us know smile

Thanks,
Katie

R2T2

3,539 posts

58 months

Wednesday 27th May 2015
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Hi Katie,

I'm looking at your tyre cover, and I was wondering whether this would include things like nails in the tyre, and if they do get replaced, are they a like for like, or a budget brand tyre?

Many thanks

ALA Insurance

Original Poster:

154 posts

46 months

Wednesday 27th May 2015
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Hi R2T2

Thanks for the question smile

The tyre policy does cover damage caused by a nail in the tyre, as well as damage from other road debris, kerbing, pot holes and malicious damage.

If you need a replacement tyre then we would be looking at replacing the tyre new-for-old, which means that we would never replace a premium brand tyre with a budget tyre.

I hope this helps and if you would like any other information please let me know.

Thanks,
Katie

R2T2

3,539 posts

58 months

Monday 1st June 2015
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ALA Insurance said:
Hi R2T2

Thanks for the question smile

The tyre policy does cover damage caused by a nail in the tyre, as well as damage from other road debris, kerbing, pot holes and malicious damage.

If you need a replacement tyre then we would be looking at replacing the tyre new-for-old, which means that we would never replace a premium brand tyre with a budget tyre.

I hope this helps and if you would like any other information please let me know.

Thanks,
Katie
Do we need to have owned the car for less than 180 days for just the tyre cover to happen?

ALA Insurance

Original Poster:

154 posts

46 months

Monday 1st June 2015
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Hi R2T2

If you're looking at the Tyre insurance without the GAP cover, but have owned the car for more than 180 days, the best thing to do would be to contact the office to purchase the policy. It would take us around 5-10 minutes to process the order for you.

The office number is 01653 916304 or you would be more than welcome to use my direct number 01653 916301.

I hope this is OK and doesn't cause too much inconvenience. Please let me know if I can help with anything else smile

Thanks,
Katie

EnthusiastOwned

633 posts

53 months

Thursday 11th June 2015
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Damn it!

I've just bought Return to invoice from you guys and didn't realise you had the Pistonhead offer... Nooooooooooooo!

ALA Insurance

Original Poster:

154 posts

46 months

Thursday 11th June 2015
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Hi EnthusiastOwned

Don't worry! If you would like to email me with your GAP policy number, name DOB and postcode (email address katie@ala.co.uk) I can look into this for you.

Thanks,
Katie

EnthusiastOwned

633 posts

53 months

Thursday 11th June 2015
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ALA Insurance said:
Hi EnthusiastOwned

Don't worry! If you would like to email me with your GAP policy number, name DOB and postcode (email address katie@ala.co.uk) I can look into this for you.

Thanks,
Katie
Thanks Katie, Have e-mailed you.

EnthusiastOwned

633 posts

53 months

Thursday 11th June 2015
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Katie has just refunded me the difference for the extra discount I could have got the first time round from here. Great customer service! ALA get my recommendation. thumbup

silentbrown

4,095 posts

52 months

Wednesday 24th June 2015
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Just rang ALA seeing if they would beat a quote from another provider under their "Best Price Guarantee" and was told (very politely) that they couldn't because the competitors price was too low.

I suppose this is some new meaning of the word "guarantee" that I'm not familiar with...

oilandwater

1,340 posts

126 months

Sunday 28th June 2015
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Hi Katie,

I would like shortfall insurance, but, Im covered on my companies motor trade policy, I'm a named driver. The car is in my name, not the business name, and it will not be used for business purposes.
Is it still possible to get shortfall insurance on my car please.
Thank you.

ALA Insurance

Original Poster:

154 posts

46 months

Monday 29th June 2015
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Hi oilandwater

Thanks for your enquiry smile

If the company motor trade policy pays out the retail value of your car in the event of a total loss, rather than trade value only, then we would be able to provide you with GAP cover.

If you would like a quote or any other information, please let me know.

Thanks,
Katie

oilandwater

1,340 posts

126 months

Monday 29th June 2015
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ALA Insurance said:
Hi oilandwater

Thanks for your enquiry smile

If the company motor trade policy pays out the retail value of your car in the event of a total loss, rather than trade value only, then we would be able to provide you with GAP cover.

If you would like a quote or any other information, please let me know.

Thanks,
Katie
Thank you, I will check and be in touch.

oobster

6,129 posts

147 months

Monday 27th July 2015
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Just bought a brand-new car, got significant discount (through Drive The Deal) and I am financing a VERY small amount of the total price, which GAP would be best?

I had GAP cover with ALA for my previous brand-new car.