Promoted: Free 30-day GAP policy for PHers with ALA
Discussion
I spoke to Charlotte at ALA a couple of weeks ago.
She was very polite and efficient, she sorted me out with GAP insurance for a recently acquired car.
With a bit of PH discount it was half the price of what the dealer was trying to push on me.
Thanks ALA
And you`re quite local to me too, which it good!
She was very polite and efficient, she sorted me out with GAP insurance for a recently acquired car.
With a bit of PH discount it was half the price of what the dealer was trying to push on me.
Thanks ALA

And you`re quite local to me too, which it good!
Hi TdiDealer
Thanks for your message.
I'm pleased to say that we don't charge any admin fees for changing the policy when you get your private plate put on the car - even if its is more than 14 days down the line
Hope that helps and if you have any other questions please let me know.
Thanks,
Katie
Thanks for your message.
I'm pleased to say that we don't charge any admin fees for changing the policy when you get your private plate put on the car - even if its is more than 14 days down the line

Hope that helps and if you have any other questions please let me know.
Thanks,
Katie
Hi Liamst
Thanks for your message
As a company we don't compare ourselves directly to other online suppliers but there are a few bits of information that might help
We are 5 Star Rated by Defaqto - this is an independent rating and means we have the best products available for our customers. We also have numerous recommendations by expert motoring websites like PistonHeads (among others).
We have a reputation for providing excellent customer services, backed up by our Trustpilot rating of 4.9 out of 5
(all verified customer reviews).
Where our policies are more expensive we do offer a price match but this would need to be a Defaqto 5 Star Rated policy. The ones from Total Loss aren't rated which unfortunately means we are unable to match them specifically.
I am more than happy to look at a price match for you if this works out better than the 12% discount available to PH customers (PISTON12) and please feel free to email me directly (katie@ala.co.uk) or call us on 01653 916280.
Thanks again,
Katie
Thanks for your message

As a company we don't compare ourselves directly to other online suppliers but there are a few bits of information that might help

We are 5 Star Rated by Defaqto - this is an independent rating and means we have the best products available for our customers. We also have numerous recommendations by expert motoring websites like PistonHeads (among others).
We have a reputation for providing excellent customer services, backed up by our Trustpilot rating of 4.9 out of 5

Where our policies are more expensive we do offer a price match but this would need to be a Defaqto 5 Star Rated policy. The ones from Total Loss aren't rated which unfortunately means we are unable to match them specifically.
I am more than happy to look at a price match for you if this works out better than the 12% discount available to PH customers (PISTON12) and please feel free to email me directly (katie@ala.co.uk) or call us on 01653 916280.
Thanks again,
Katie
Newbie question: if ALA GAP insurance DOESN'T pay out in a Year 1 claim because I already have fully-comprehensive insurance that DOES pay out fully (or replace with new) ... then why should I bother with buying it in Year 1?
Presumably I can set an alert and just buy it from month 13 of my contract lease? (I.E to cover the GAP now that my fully-comprehensive insurance won't pay out in full.)
Or do I have the wrong end of this stick?
Presumably I can set an alert and just buy it from month 13 of my contract lease? (I.E to cover the GAP now that my fully-comprehensive insurance won't pay out in full.)
Or do I have the wrong end of this stick?
Hi smallredball!
Thanks for getting in touch.
There are a few options with this one, which I'll run through to hopefully help you and other PHers in a similar situation!
Here we go...
The first option is to purchase the GAP insurance to run alongside your motor insurance i.e. purchase from day one. If your car is a write off in the first 12 months and you motor insurer gives you a brand new like-for-like car, we would re-start your policy on your replacement car at no extra cost. If for any reason they don't pay out the full replacement cost and only give you market value, the ALA GAP policy would cover the difference.
As you might imagine there might be instances where a motor insurer won't or can't replace your car due to their T&Cs and will then revert to a market value payment. If they do this, it could leave you with a shortfall so it's always worth checking if there are any exceptions/exclusions to the "new for old" cover.
Your other option is to purchase cover at the end of the first year. This applies to Back to Invoice + cover only; Vehicle Replacement + must be purchased within 90 days of delivery. The cut off point for BTI+ is 365 days after taking delivery of your car, as long as it is less than 12 months old on the policy start date. This often causes confusion; it isn't the car's "first birthday", but is actually the day before. For example if you bought your car on 1st March 2021 (and it was registered brand new that day) you would have up to 29th February 2022 to purchase a policy.
I hope this helps but if you have any other questions at all please get back in touch.
Thanks,
Katie
Thanks for getting in touch.
There are a few options with this one, which I'll run through to hopefully help you and other PHers in a similar situation!
Here we go...

The first option is to purchase the GAP insurance to run alongside your motor insurance i.e. purchase from day one. If your car is a write off in the first 12 months and you motor insurer gives you a brand new like-for-like car, we would re-start your policy on your replacement car at no extra cost. If for any reason they don't pay out the full replacement cost and only give you market value, the ALA GAP policy would cover the difference.
As you might imagine there might be instances where a motor insurer won't or can't replace your car due to their T&Cs and will then revert to a market value payment. If they do this, it could leave you with a shortfall so it's always worth checking if there are any exceptions/exclusions to the "new for old" cover.
Your other option is to purchase cover at the end of the first year. This applies to Back to Invoice + cover only; Vehicle Replacement + must be purchased within 90 days of delivery. The cut off point for BTI+ is 365 days after taking delivery of your car, as long as it is less than 12 months old on the policy start date. This often causes confusion; it isn't the car's "first birthday", but is actually the day before. For example if you bought your car on 1st March 2021 (and it was registered brand new that day) you would have up to 29th February 2022 to purchase a policy.
I hope this helps but if you have any other questions at all please get back in touch.
Thanks,
Katie
No problem at all.
I'm sorry, I had completely missed where you had mentioned it was a lease
Hopefully that info will still help people reading who have PCP/HP finance or where they pay cash for the car!
With a lease you do still have the option to purchase cover anywhere between day 1 and day 365, so that's the same as before. It would just be Contract Hire + rather than Back to Invoice +
It's worth mentioning that some motor insurer's will only offer "new car replacement" cover for cars where you're the registered keeper and that normally isn't the case with a lease car, so they may only offer market value. Motor insurers don't always understand the intricacies of lease vs purchase so as you've mentioned checking the small print is much better. The
is in the detail as always...
I hope this makes sense but if you'd like any clarification please get back in touch or email me on katie@ala.co.uk.
Thanks,
Katie
I'm sorry, I had completely missed where you had mentioned it was a lease

Hopefully that info will still help people reading who have PCP/HP finance or where they pay cash for the car!
With a lease you do still have the option to purchase cover anywhere between day 1 and day 365, so that's the same as before. It would just be Contract Hire + rather than Back to Invoice +
It's worth mentioning that some motor insurer's will only offer "new car replacement" cover for cars where you're the registered keeper and that normally isn't the case with a lease car, so they may only offer market value. Motor insurers don't always understand the intricacies of lease vs purchase so as you've mentioned checking the small print is much better. The

I hope this makes sense but if you'd like any clarification please get back in touch or email me on katie@ala.co.uk.
Thanks,
Katie
Hi BensZ4MC
Thanks for getting in touch - we do indeed!
Please use the PH20 code and you'll receive 20% off our GAP policies
We've left the higher discount in place for March as well and please enter it on our quote page rather than right at the end when making payment.
Any other queries, please let me know!
Thanks,
Katie
Thanks for getting in touch - we do indeed!
Please use the PH20 code and you'll receive 20% off our GAP policies

We've left the higher discount in place for March as well and please enter it on our quote page rather than right at the end when making payment.
Any other queries, please let me know!
Thanks,
Katie
Hi vanman1936
Thanks for getting in touch.
If you change your vehicle early we daily pro rata the original policy premium and use that as a credit against a new policy for your replacement vehicle.
If you prefer not to take a new policy or the replacement car isn't eligible for cover we can provide a pro rata refund but in some cases this is subject to a £35.00 underwriters cancellation fee.
I hope this helps but if you do have any further questions please let me know!
Thanks,
Katie
Thanks for getting in touch.
If you change your vehicle early we daily pro rata the original policy premium and use that as a credit against a new policy for your replacement vehicle.
If you prefer not to take a new policy or the replacement car isn't eligible for cover we can provide a pro rata refund but in some cases this is subject to a £35.00 underwriters cancellation fee.
I hope this helps but if you do have any further questions please let me know!
Thanks,
Katie
Thanks, vodkamartini 1 - hopefully that will come in handy for all the lovely PHers 
Just for full disclosure, it is 25% rather than a 30% discount - sadly we can't go that high! If you're using the code please enter it on the quote page itself and any queries please let me know
Many thanks!
Katie

Just for full disclosure, it is 25% rather than a 30% discount - sadly we can't go that high! If you're using the code please enter it on the quote page itself and any queries please let me know

Many thanks!
Katie
Hello ALA Insurance, I have a query please.
In terms of entering the value of the car, do you use the invoice amount or do you have to include the full loan amount (PCP)?
I agreed an amount with Peugeot of 25,500 for the car sale, but an amount of circa 29,000 with the finance company.
So for the insurance application, should I state 25k or 29k?
Thank you very much, hope to hear from you, or someone else soon with any advice.
In terms of entering the value of the car, do you use the invoice amount or do you have to include the full loan amount (PCP)?
I agreed an amount with Peugeot of 25,500 for the car sale, but an amount of circa 29,000 with the finance company.
So for the insurance application, should I state 25k or 29k?
Thank you very much, hope to hear from you, or someone else soon with any advice.
Morning Prisoner 24601!
No problem at all - the amount you need to enter for a GAP quote is the cash price of the car itself rather than the total amount payable i.e. £25,000.
If your car is written off, your motor insurer will pay the market value of your car at that time. GAP insurance-wise. whether you purchase a Back to Invoice + or a Vehicle Replacement + policy we will pay the difference between the insurer's settlement and the outstanding finance balance, if that is the higher amount at the time.
If the finance is lower, we will pay up to the invoice price of the car or the replacement cost, depending upon which policy you've purchased.
This means your finance for the car is always cleared between us and the insurer
I hope this helps and if you have any further questions, please let me know!
Thanks,
Katie
No problem at all - the amount you need to enter for a GAP quote is the cash price of the car itself rather than the total amount payable i.e. £25,000.
If your car is written off, your motor insurer will pay the market value of your car at that time. GAP insurance-wise. whether you purchase a Back to Invoice + or a Vehicle Replacement + policy we will pay the difference between the insurer's settlement and the outstanding finance balance, if that is the higher amount at the time.
If the finance is lower, we will pay up to the invoice price of the car or the replacement cost, depending upon which policy you've purchased.
This means your finance for the car is always cleared between us and the insurer

I hope this helps and if you have any further questions, please let me know!
Thanks,
Katie
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