Ask a car salesman anything...anything at all (Vol. 2).

Ask a car salesman anything...anything at all (Vol. 2).

Author
Discussion

rovermorris999

4,762 posts

156 months

Saturday 29th May
quotequote all
Auto810graphy said:
Best thing would be set a reserve and put it on the Motorway website, it will get seen by most of the good independent dealers on there. If not get phoning around the dealers with similar cars but avoid sale or return.
Thanks for that.

sutoka

3,539 posts

75 months

Wednesday 30th June
quotequote all
Been at least 18 months since I bought a car from a dealership but Covid must have changed something within some dealerships as over the last two weeks looking a car for my father we've had some odd experiences.

Went to look at a 2013 Giulietta with 80k which was top money for the years and spec. Phoned up and the saleman gives it the old patter 'best one I've seen, absolute mint" etc. Turn up at the appointment time and the car is sitting out front running with the key in ignition, so far so good. He scans driving licence and throws us the key for a test drive, that was it. So we take it for a test drive and the rear is knocking and there s booming sound over the so I believe the shocks are knackered there's a bit is damage to the bumper and it just looks a bit unloved, wheels all corroded etc so we decide it's not for us at that money.

Get back and point out a few things, which the salesman says aren't there before admitting he'd never driven the car then he says" we'll get them sorted not worries" so they wanted us to buy it before they'd fix the issues. I came down in the same car so know how they should drive and feel when sorted. Then came the best bit. I said cash sale no trade in how much would he take. Now they'd done the belt six weeks ago an the car was up for sale since. "We don't take money off, thats's the price" then he said " You wouldn't go into Sainsbury's and ask for money off" which I replied that I'd never bought anything in Sainsburys for £6k. We left and they phoned up an hour later to say it had been sold. I suspect it was sold to another dealer as we left at 4pm and they closed at 5pm and it was what I would consider a car of a rather citrus variety.

Then saw a low mileage 2016 VW Polo Match at a Ford dealer and phoned up they said someone was coming up to see it later that day but I could pay £250 to reserve it and they'd tell them not to bother. I'd only seen it in the photos and who is going to buy a used car without seeing in in the flesh and giving it the once over. They said if I didn't buy it the £250 would be refunded but I suspect if I'd agreed to buy it the £250 would have been the discount.

Two of my recent experiences, it's not like I'm a tyre kicker I contacted these places once and it was almost like they weren't really bothered about selling the car, just a 'buy it now or don't buy it' kind of attitude. Really different to a private buy a few months ago the guy was a gent and really went out of his way to explain everything he'd done, servicing he'd done and he knocked £500 off the asking when I said I was going to buy it. I know with a dealer you are covered up to six months under the warranty against it blowing up etc.



Edited by sutoka on Wednesday 30th June 07:38

stevemcs

5,732 posts

60 months

Wednesday 30th June
quotequote all
sutoka said:
Been at least 18 months since I bought a car from a dealership but Covid must have changed something within some dealerships as over the last two weeks looking a car for my father we've had some odd experiences.

Went to look at a 2013 Giulietta with 80k which was top money for the years and spec. Phoned up and the saleman gives it the old patter 'best one I've seen, absolute mint" etc. Turn up at the appointment time and the car is sitting out front running with the key in ignition, so far so good. He scans driving licence and throws us the key for a test drive, that was it. So we take it for a test drive and the rear is knocking and there s booming sound over the so I believe the shocks are knackered there's a bit is damage to the bumper and it just looks a bit unloved, wheels all corroded etc so we decide it's not for us at that money.

Get back and point out a few things, which the salesman says aren't there before admitting he'd never driven the car then he says" we'll get them sorted not worries" so they wanted us to buy it before they'd fix the issues. I came down in the same car so know how they should drive and feel when sorted. Then came the best bit. I said cash sale no trade in how much would he take. Now they'd done the belt six weeks ago an the car was up for sale since. "We don't take money off, thats's the price" then he said " You wouldn't go int Sainsbury's and ask for money off" which I replied that I'd never bought anything in Sainsburys for £6k. We left and they phoned up an hour later to say it had been sold. I suspect it was sold to another dealer as we left at 4pm and they closed at 5pm.

Then saw a 2016 VW at a Ford dealer and phoned up they said someone was coming up to see it later that day but I could pay £250 to reserve it. I'd only seen it in the photos and who is going to buy a used car without seeing in in the flesh and giving it the once over. They said if I didn't buy it the £250 would be refunded but I suspect if I'd agreed to buy it the £250 would have been the discount.

Two of my recent experiences, it's not like I'm a tyre kicker I contacted these places once and it was almost like they weren't really bothered about selling the car, just a 'buy it or don't buy it' kind of attitude. Really different to a private buy a few months ago the guy was a gent and really went out of his way to explain everything he'd done, servicing he'd done and he knocked £500 off the asking.
To be honest I don’t see the issue with either dealer, you wanted a couple of items addressing then wanted money off, you cannot have both. The money has to come from somewher. People can and do just turn up and buy, just because it sold within the hour doesn’t mean it went to a trader. With the Ford dealer they already had someone coming to view who like you didn’t want to put a deposit on the car, they gave you the opportunity to reserve the car which you didn’t want to do - again your choice and I can understand why but clearly you were not that interested otherwise you would have resevered the car.

At the moment good cars are selling so there is no reason why dealers should reduce the sale prices.

Wills2

18,173 posts

142 months

Wednesday 30th June
quotequote all
sutoka said:
Been at least 18 months since I bought a car from a dealership but Covid must have changed something within some dealerships as over the last two weeks looking a car for my father we've had some odd experiences.

Went to look at a 2013 Giulietta with 80k which was top money for the years and spec. Phoned up and the saleman gives it the old patter 'best one I've seen, absolute mint" etc. Turn up at the appointment time and the car is sitting out front running with the key in ignition, so far so good. He scans driving licence and throws us the key for a test drive, that was it. So we take it for a test drive and the rear is knocking and there s booming sound over the so I believe the shocks are knackered there's a bit is damage to the bumper and it just looks a bit unloved, wheels all corroded etc so we decide it's not for us at that money.

Get back and point out a few things, which the salesman says aren't there before admitting he'd never driven the car then he says" we'll get them sorted not worries" so they wanted us to buy it before they'd fix the issues. I came down in the same car so know how they should drive and feel when sorted. Then came the best bit. I said cash sale no trade in how much would he take. Now they'd done the belt six weeks ago an the car was up for sale since. "We don't take money off, thats's the price" then he said " You wouldn't go into Sainsbury's and ask for money off" which I replied that I'd never bought anything in Sainsburys for £6k. We left and they phoned up an hour later to say it had been sold. I suspect it was sold to another dealer as we left at 4pm and they closed at 5pm and it was what I would consider a car of a rather citrus variety.

Then saw a low mileage 2016 VW Polo Match at a Ford dealer and phoned up they said someone was coming up to see it later that day but I could pay £250 to reserve it and they'd tell them not to bother. I'd only seen it in the photos and who is going to buy a used car without seeing in in the flesh and giving it the once over. They said if I didn't buy it the £250 would be refunded but I suspect if I'd agreed to buy it the £250 would have been the discount.

Two of my recent experiences, it's not like I'm a tyre kicker I contacted these places once and it was almost like they weren't really bothered about selling the car, just a 'buy it now or don't buy it' kind of attitude. Really different to a private buy a few months ago the guy was a gent and really went out of his way to explain everything he'd done, servicing he'd done and he knocked £500 off the asking when I said I was going to buy it. I know with a dealer you are covered up to six months under the warranty against it blowing up etc.



Edited by sutoka on Wednesday 30th June 07:38
It's sellers market.


Spleen

3,944 posts

88 months

Wednesday 30th June
quotequote all
sutoka said:
Stuff
Honestly? Struggling to see an issue, struck me as just a normal buying experience really.

Sheepshanks

24,400 posts

86 months

Wednesday 30th June
quotequote all
sutoka said:

We left and they phoned up an hour later to say it had been sold.
Why would the dealer do that - seems a very odd thing to do?

I'm guessing here, but you turned up in the same car, obviously knew what you were talking about when you pulled the car apart, then asked about discount. Dealer may well have decided selling the car to you would bring a load of hassle.


spreadsheet monkey

4,048 posts

194 months

Wednesday 30th June
quotequote all
sutoka said:
They said if I didn't buy it the £250 would be refunded but I suspect if I'd agreed to buy it the £250 would have been the discount.
In 2021, there is no discount...

HTP99

18,423 posts

107 months

Wednesday 30th June
quotequote all
stevemcs said:
sutoka said:
Been at least 18 months since I bought a car from a dealership but Covid must have changed something within some dealerships as over the last two weeks looking a car for my father we've had some odd experiences.

Went to look at a 2013 Giulietta with 80k which was top money for the years and spec. Phoned up and the saleman gives it the old patter 'best one I've seen, absolute mint" etc. Turn up at the appointment time and the car is sitting out front running with the key in ignition, so far so good. He scans driving licence and throws us the key for a test drive, that was it. So we take it for a test drive and the rear is knocking and there s booming sound over the so I believe the shocks are knackered there's a bit is damage to the bumper and it just looks a bit unloved, wheels all corroded etc so we decide it's not for us at that money.

Get back and point out a few things, which the salesman says aren't there before admitting he'd never driven the car then he says" we'll get them sorted not worries" so they wanted us to buy it before they'd fix the issues. I came down in the same car so know how they should drive and feel when sorted. Then came the best bit. I said cash sale no trade in how much would he take. Now they'd done the belt six weeks ago an the car was up for sale since. "We don't take money off, thats's the price" then he said " You wouldn't go int Sainsbury's and ask for money off" which I replied that I'd never bought anything in Sainsburys for £6k. We left and they phoned up an hour later to say it had been sold. I suspect it was sold to another dealer as we left at 4pm and they closed at 5pm.

Then saw a 2016 VW at a Ford dealer and phoned up they said someone was coming up to see it later that day but I could pay £250 to reserve it. I'd only seen it in the photos and who is going to buy a used car without seeing in in the flesh and giving it the once over. They said if I didn't buy it the £250 would be refunded but I suspect if I'd agreed to buy it the £250 would have been the discount.

Two of my recent experiences, it's not like I'm a tyre kicker I contacted these places once and it was almost like they weren't really bothered about selling the car, just a 'buy it or don't buy it' kind of attitude. Really different to a private buy a few months ago the guy was a gent and really went out of his way to explain everything he'd done, servicing he'd done and he knocked £500 off the asking.
[b]To be honest I don’t see the issue with either dealer, you wanted a couple of items addressing then wanted money off, you cannot have both. The money has to come from somewher. People can and do just turn up and buy, just because it sold within the hour doesn’t mean it went to a trader. With the Ford dealer they already had someone coming to view who like you didn’t want to put a deposit on the car, they gave you the opportunity to reserve the car which you didn’t want to do - again your choice and I can understand why but clearly you were not that interested otherwise you would have resevered the car.

At the moment good cars are selling so there is no reason why dealers should reduce the sale prices[/b].
Very much this.

There was nothing underhand in any of your dealings, you weren't mucked about, with the Polo you were given the option to reserve it and you didn't want to, you were told that the issues with the Alfa were going to be resolved, again don't see the issue.

I do think it is odd that because any discount was declined by a dealer it is seen as them not wanting to sell a car, I have seen similar thing said throughout this forum, if a car is priced correctly then there doesn't need to be any discount and the fact that both of these cars sold and most likely at full price proves this.

You need to be quick with used cars.

Howard-

4,510 posts

169 months

Wednesday 30th June
quotequote all
I part-ex'ed (or I am planning to once my new car is ready to pick up!) my 2010 Ford Mondeo at a main dealer this week. It's a Titanium X Sport (top spec) with a few optional extras in particularly good condition.

Just wondering what's likely to happen to it? Out of curiosity smile

cuprabob

10,014 posts

181 months

Wednesday 30th June
quotequote all
Howard- said:
I part-ex'ed (or I am planning to once my new car is ready to pick up!) my 2010 Ford Mondeo at a main dealer this week. It's a Titanium X Sport (top spec) with a few optional extras in particularly good condition.

Just wondering what's likely to happen to it? Out of curiosity smile
It'll probably go to auction but may be passed onto a local trader that the dealership may have a relationship with.

Spleen

3,944 posts

88 months

Wednesday 30th June
quotequote all
cuprabob said:
It'll probably go to auction but may be passed onto a local trader that the dealership may have a relationship with.
That's what happened to my old MB 190 many years ago. Audi gave me £500 for it (I paid 750 for it originally) and I saw it a couple of weeks later at a local used dealer for £3495! No idea if it sold for that mind. Bonkers.

Howard-

4,510 posts

169 months

Wednesday 30th June
quotequote all
Interesting!

Any tips for "tracking it" as it goes on to its new life? Or am I out of luck if I don't happen to find it on Autotrader?

Buster73

4,460 posts

120 months

Wednesday 30th June
quotequote all
spreadsheet monkey said:
In 2021, there is no discount...
There is like , you just have to keep pushing.

BuzzBravado

2,907 posts

138 months

Wednesday 30th June
quotequote all
Is there a sweet spot for the deposit amount on a HP arrangement? I usually put down about 30% on a 10k run of the mill family car, but curious what others tend to do, and if there is threshold that allows a lower APR?

alangla

3,159 posts

148 months

Wednesday 30th June
quotequote all
cuprabob said:
Howard- said:
I part-ex'ed (or I am planning to once my new car is ready to pick up!) my 2010 Ford Mondeo at a main dealer this week. It's a Titanium X Sport (top spec) with a few optional extras in particularly good condition.

Just wondering what's likely to happen to it? Out of curiosity smile
It'll probably go to auction but may be passed onto a local trader that the dealership may have a relationship with.
My recent part-ex went that way. Keep an eye on Ebay (lots of small indies will advertise here) & Auto Trader and you should find it. You'll be able to see when it's sold as it'll show as taxed again on the DVLA website. Try to narrow your search down to year, colour, body style, engine size and transmission and you shouldn't need to wade through too many to find it.

Howard-

4,510 posts

169 months

Wednesday 30th June
quotequote all
alangla said:
cuprabob said:
Howard- said:
I part-ex'ed (or I am planning to once my new car is ready to pick up!) my 2010 Ford Mondeo at a main dealer this week. It's a Titanium X Sport (top spec) with a few optional extras in particularly good condition.

Just wondering what's likely to happen to it? Out of curiosity smile
It'll probably go to auction but may be passed onto a local trader that the dealership may have a relationship with.
My recent part-ex went that way. Keep an eye on Ebay (lots of small indies will advertise here) & Auto Trader and you should find it. You'll be able to see when it's sold as it'll show as taxed again on the DVLA website. Try to narrow your search down to year, colour, body style, engine size and transmission and you shouldn't need to wade through too many to find it.
Thanks! It's not a particularly common vehicle so it won't be too hard to spot it for sale. I'm just really nosey hehe

Fast Bug

9,486 posts

128 months

Wednesday 30th June
quotequote all
Buster73 said:
spreadsheet monkey said:
In 2021, there is no discount...
There is like , you just have to keep pushing.
Just don't get upset if you're told no....

Joey Deacon

3,986 posts

143 months

Wednesday 30th June
quotequote all
Spleen said:
cuprabob said:
It'll probably go to auction but may be passed onto a local trader that the dealership may have a relationship with.
That's what happened to my old MB 190 many years ago. Audi gave me £500 for it (I paid 750 for it originally) and I saw it a couple of weeks later at a local used dealer for £3495! No idea if it sold for that mind. Bonkers.
And my old 205 GTi that I traded at a Renault dealer back in 1997 for £995. It ended up for sale at a small used dealer half a mile away from the Renault dealer for £2995 looking very clean and with new, non corroded fog lights.

It clearly sold as I saw it at the Esso petrol station in Tolworth a few weeks later. They might have cleaned it but they had certainly not fixed the fact that it wouldn't idle and constantly tried to stall.

JimmyConwayNW

2,413 posts

92 months

Wednesday 30th June
quotequote all
sutoka said:
Been at least 18 months since I bought a car from a dealership but Covid must have changed something within some dealerships as over the last two weeks looking a car for my father we've had some odd experiences.

Went to look at a 2013 Giulietta with 80k which was top money for the years and spec. Phoned up and the saleman gives it the old patter 'best one I've seen, absolute mint" etc. Turn up at the appointment time and the car is sitting out front running with the key in ignition, so far so good. He scans driving licence and throws us the key for a test drive, that was it. So we take it for a test drive and the rear is knocking and there s booming sound over the so I believe the shocks are knackered there's a bit is damage to the bumper and it just looks a bit unloved, wheels all corroded etc so we decide it's not for us at that money.

Get back and point out a few things, which the salesman says aren't there before admitting he'd never driven the car then he says" we'll get them sorted not worries" so they wanted us to buy it before they'd fix the issues. I came down in the same car so know how they should drive and feel when sorted. Then came the best bit. I said cash sale no trade in how much would he take. Now they'd done the belt six weeks ago an the car was up for sale since. "We don't take money off, thats's the price" then he said " You wouldn't go into Sainsbury's and ask for money off" which I replied that I'd never bought anything in Sainsburys for £6k. We left and they phoned up an hour later to say it had been sold. I suspect it was sold to another dealer as we left at 4pm and they closed at 5pm and it was what I would consider a car of a rather citrus variety.

Then saw a low mileage 2016 VW Polo Match at a Ford dealer and phoned up they said someone was coming up to see it later that day but I could pay £250 to reserve it and they'd tell them not to bother. I'd only seen it in the photos and who is going to buy a used car without seeing in in the flesh and giving it the once over. They said if I didn't buy it the £250 would be refunded but I suspect if I'd agreed to buy it the £250 would have been the discount.

Two of my recent experiences, it's not like I'm a tyre kicker I contacted these places once and it was almost like they weren't really bothered about selling the car, just a 'buy it now or don't buy it' kind of attitude. Really different to a private buy a few months ago the guy was a gent and really went out of his way to explain everything he'd done, servicing he'd done and he knocked £500 off the asking when I said I was going to buy it. I know with a dealer you are covered up to six months under the warranty against it blowing up etc.



Edited by sutoka on Wednesday 30th June 07:38
I sold over 80 used cars last month. I've disounted none. I chucked one tank of fuel in becuase of a paint shop delay for a customer.

If you don't want it someone else will. We are all paying fortunes for stock at the moment and if we sell and replace we are probably paying more as book is increasing which in all my trade years I have never seen.

If you want a car and it is a fair price not going to be any haggling. Sure lots of people ask for a discount but its politely explained as to why we cannot.

JimmyConwayNW

2,413 posts

92 months

Wednesday 30th June
quotequote all
Fast Bug said:
Buster73 said:
spreadsheet monkey said:
In 2021, there is no discount...
There is like , you just have to keep pushing.
Just don't get upset if you're told no....
Best technique here is just to keep making an offer and keep asking for discount even when told no. Dealers will eventually relent and give in, or turn their back and walk into their office and shut the door on you.

Never waver, never relent just keep on saying come on, come on, come on do a discount.