Is it ok to be rude to dealers?

[MattVXR87]

One of my rules in life is to treat others how you want to be treated, there is no place in this world for nasty, rude people. HOWEVER, 9 times out of 10, a visit to a dealer with leave me with dangerously high blood pressure.

The absolute st that these bds churn out when you're trying to buy a car winds me up no end, the lies and deceitful techniques they use infuriates me. In the past I've kept my cool and just ignored their retarded comments and gone elsewhere, but many of the times I've been close to telling them to fk off and stop trying to scam me.

Just read this thread for examples of what I'm on about;

http://pistonheads.com/gassing/topic.asp?h=0&f...

[Garlick]

No. Not all dealers are bad and you should treat people as you would like to be treated.

Go into a dealer with attitude, you can expect to receive attitude in return imo.

[Munter]

No. But neither is it ok to be rude to customers.

Basically it's not ok to be rude.

[Jem0911]

Want goes around comes around.
Do unto others as you would have done to yourself.
You don't have to believe all the rubbish dealt out to you by those in sales, car sales or not.
Set yourself a target of what you want to achieve if that can't happen don't do the deal.

[Urban Sports]

Why be rude, just don't give them any business, they'll soon get the message.

[paoloh]

MattVXR87 said:

One of my rules in life is to treat others how you want to be treated, there is no place in this world for nasty, rude people. HOWEVER, 9 times out of 10, a visit to a dealer with leave me with dangerously high blood pressure.

The absolute st that these bds churn out when you're trying to buy a car winds me up no end, the lies and deceitful techniques they use infuriates me. In the past I've kept my cool and just ignored their retarded comments and gone elsewhere, but many of the times I've been close to telling them to fk off and stop trying to scam me.

Just read this thread for examples of what I'm on about;

http://pistonheads.com/gassing/topic.asp?h=0&f...

How would you like it if when you walked into my showroom I called you a lying bullstting and treated you like Hitler's offspring???

I treat all my customers with complete respect and never knowingly lie to anyone.

Come in with an open mind, listen to what I have to say and then buy or walk away.

Treat every dealer like that and life is far easier.

If they start to talk st, walk away. If they are nice to you and talk sense, buy from them.

[AndrewW-G]

Dont be rude, simply be honest, many a sales bod has been told to use specific sales techniques by the sales manager, during a brief stint at Toyota almost 15 years ago, I was told that I had to use the Pendle technique, even though for me it just didnt work (its the good sales person, bad sales person routine)

[Jasandjules]

No it is not ok.

[nsmith1180]

paoloh said:

MattVXR87 said:

One of my rules in life is to treat others how you want to be treated, there is no place in this world for nasty, rude people. HOWEVER, 9 times out of 10, a visit to a dealer with leave me with dangerously high blood pressure.

The absolute st that these bds churn out when you're trying to buy a car winds me up no end, the lies and deceitful techniques they use infuriates me. In the past I've kept my cool and just ignored their retarded comments and gone elsewhere, but many of the times I've been close to telling them to fk off and stop trying to scam me.

Just read this thread for examples of what I'm on about;

http://pistonheads.com/gassing/topic.asp?h=0&f...

How would you like it if when you walked into my showroom I called you a lying bullstting and treated you like Hitler's offspring???

I treat all my customers with complete respect and never knowingly lie to anyone.

Come in with an open mind, listen to what I have to say and then buy or walk away.

Treat every dealer like that and life is far easier.

If they start to talk st, walk away. If they are nice to you and talk sense, buy from them.

+1

[Garlick]

AndrewW-G said:

I was told that I had to use the Pendle technique

I went on a Pendle course once, it was absolutely hideous and I hated every part.

In the end we told the 'tutor' what we thought of his training and left. Pendle was what gave the industry a bad name in my opinion.

[AndrewW-G]

Garlick said:

AndrewW-G said:

I was told that I had to use the Pendle technique

I went on a Pendle course once, it was absolutely hideous and I hated every part.

In the end we told the 'tutor' what we thought of his training and left. Pendle was what gave the industry a bad name in my opinion.

oooooohhh

Playing silly buggers with customers is never a good idea and in the case of pendle all it seemed to do was drive people out of the showroom

[nsmith1180]

There was one good thing about Pendle. I cant for the life of me think what it was, but there must have been something.

[Garlick]

Pendle training memories:

Having your watch/ mobile taken away for the course duration.

Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.

Pretending the sales manager had 'roughed you up' because of the deal you had suggested.

Throwing car keys on the showroom roof

Etc, etc. Terrible business.

[Hooty]

What / who is Pendle?

[grumbledoak]

Is this a question that needed to be asked? No. It is never ok to be rude.

Deal honestly. If you think they aren't doing the same, walk away. I'm sure they would rather you told them of your issues (like any service industry). But I also think that saving their business is not your responsibility.

[Garlick]

Hooty said:

What / who is Pendle?

A pressure selling technique that is outdated and doesn't work.

[LHD]

Garlick said:

Pendle training memories:

Having your watch/ mobile taken away for the course duration.

Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.

Pretending the sales manager had 'roughed you up' because of the deal you had suggested.

Throwing car keys on the showroom roof

Etc, etc. Terrible business.

Seen it all.

The way to make no money 'If i can, will you...'

Still used by a lot of the old school.

[Hooty]

Garlick said:

Hooty said:

What / who is Pendle?

A pressure selling technique that is outdated and doesn't work.

Oh OK. What are the central techniques to it? Just so I know when I next see it.

[Deerfoot]

In answer to the thread title...

Is it ok to be rude to dealers?

Of course it isn`t. What on earth is there to be gained from being rude?

If you don`t like them, walk.

[LHD]

Hooty said:

Garlick said:

Hooty said:

What / who is Pendle?

A pressure selling technique that is outdated and doesn't work.

Oh OK. What are the central techniques to it? Just so I know when I next see it.

IIRC the Pendle sales process had about 30 steps.

Basically was a high pressure 'if i do this that and the next thing - Will you buy?'

The good cop - bad cop routine and as Paul said, when appraising a customers P/X keeping their keys so they couldn't leave.

A very devious way of doing business which has compounded the mistrust of the motor trade.