Is it ok to be rude to dealers?

Is it ok to be rude to dealers?

Author
Discussion

MattVXR87

Original Poster:

83 posts

135 months

Saturday 20th February 2010
quotequote all
One of my rules in life is to treat others how you want to be treated, there is no place in this world for nasty, rude people. HOWEVER, 9 times out of 10, a visit to a dealer with leave me with dangerously high blood pressure.

The absolute st that these bds churn out when you're trying to buy a car winds me up no end, the lies and deceitful techniques they use infuriates me. In the past I've kept my cool and just ignored their retarded comments and gone elsewhere, but many of the times I've been close to telling them to fk off and stop trying to scam me.

Just read this thread for examples of what I'm on about;

http://pistonheads.com/gassing/topic.asp?h=0&f...

Garlick

40,601 posts

198 months

Saturday 20th February 2010
quotequote all
No. Not all dealers are bad and you should treat people as you would like to be treated.

Go into a dealer with attitude, you can expect to receive attitude in return imo.

Munter

30,053 posts

199 months

Saturday 20th February 2010
quotequote all
No. But neither is it ok to be rude to customers.

Basically it's not ok to be rude.

Jem0911

4,410 posts

159 months

Saturday 20th February 2010
quotequote all
Want goes around comes around.
Do unto others as you would have done to yourself.
You don't have to believe all the rubbish dealt out to you by those in sales, car sales or not.
Set yourself a target of what you want to achieve if that can't happen don't do the deal.

Urban Sports

11,321 posts

161 months

Saturday 20th February 2010
quotequote all
Why be rude, just don't give them any business, they'll soon get the message.

paoloh

8,606 posts

162 months

Saturday 20th February 2010
quotequote all
MattVXR87 said:
One of my rules in life is to treat others how you want to be treated, there is no place in this world for nasty, rude people. HOWEVER, 9 times out of 10, a visit to a dealer with leave me with dangerously high blood pressure.

The absolute st that these bds churn out when you're trying to buy a car winds me up no end, the lies and deceitful techniques they use infuriates me. In the past I've kept my cool and just ignored their retarded comments and gone elsewhere, but many of the times I've been close to telling them to fk off and stop trying to scam me.

Just read this thread for examples of what I'm on about;

http://pistonheads.com/gassing/topic.asp?h=0&f...
How would you like it if when you walked into my showroom I called you a lying bullstting and treated you like Hitler's offspring???

I treat all my customers with complete respect and never knowingly lie to anyone.

Come in with an open mind, listen to what I have to say and then buy or walk away.

Treat every dealer like that and life is far easier.

If they start to talk st, walk away. If they are nice to you and talk sense, buy from them.

AndrewW-G

11,968 posts

175 months

Saturday 20th February 2010
quotequote all
Dont be rude, simply be honest, many a sales bod has been told to use specific sales techniques by the sales manager, during a brief stint at Toyota almost 15 years ago, I was told that I had to use the Pendle technique, even though for me it just didnt work (its the good sales person, bad sales person routine)

Jasandjules

64,975 posts

187 months

Saturday 20th February 2010
quotequote all
No it is not ok.

nsmith1180

3,941 posts

136 months

Saturday 20th February 2010
quotequote all
paoloh said:
MattVXR87 said:
One of my rules in life is to treat others how you want to be treated, there is no place in this world for nasty, rude people. HOWEVER, 9 times out of 10, a visit to a dealer with leave me with dangerously high blood pressure.

The absolute st that these bds churn out when you're trying to buy a car winds me up no end, the lies and deceitful techniques they use infuriates me. In the past I've kept my cool and just ignored their retarded comments and gone elsewhere, but many of the times I've been close to telling them to fk off and stop trying to scam me.

Just read this thread for examples of what I'm on about;

http://pistonheads.com/gassing/topic.asp?h=0&f...
How would you like it if when you walked into my showroom I called you a lying bullstting and treated you like Hitler's offspring???

I treat all my customers with complete respect and never knowingly lie to anyone.

Come in with an open mind, listen to what I have to say and then buy or walk away.

Treat every dealer like that and life is far easier.

If they start to talk st, walk away. If they are nice to you and talk sense, buy from them.
+1

Garlick

40,601 posts

198 months

Saturday 20th February 2010
quotequote all
AndrewW-G said:
I was told that I had to use the Pendle technique
I went on a Pendle course once, it was absolutely hideous and I hated every part.

In the end we told the 'tutor' what we thought of his training and left. Pendle was what gave the industry a bad name in my opinion.

AndrewW-G

11,968 posts

175 months

Saturday 20th February 2010
quotequote all
Garlick said:
AndrewW-G said:
I was told that I had to use the Pendle technique
I went on a Pendle course once, it was absolutely hideous and I hated every part.

In the end we told the 'tutor' what we thought of his training and left. Pendle was what gave the industry a bad name in my opinion.
oooooohhh yes

Playing silly buggers with customers is never a good idea and in the case of pendle all it seemed to do was drive people out of the showroom

nsmith1180

3,941 posts

136 months

Saturday 20th February 2010
quotequote all
There was one good thing about Pendle. I cant for the life of me think what it was, but there must have been something.

Garlick

40,601 posts

198 months

Saturday 20th February 2010
quotequote all
Pendle training memories:

Having your watch/ mobile taken away for the course duration.

Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.

Pretending the sales manager had 'roughed you up' because of the deal you had suggested.

Throwing car keys on the showroom roof

Etc, etc. Terrible business.

Hooty

398 posts

129 months

Saturday 20th February 2010
quotequote all
What / who is Pendle?

grumbledoak

27,122 posts

191 months

Saturday 20th February 2010
quotequote all
Is this a question that needed to be asked? No. It is never ok to be rude.

Deal honestly. If you think they aren't doing the same, walk away. I'm sure they would rather you told them of your issues (like any service industry). But I also think that saving their business is not your responsibility.

Garlick

40,601 posts

198 months

Saturday 20th February 2010
quotequote all
Hooty said:
What / who is Pendle?
A pressure selling technique that is outdated and doesn't work.

LHD

16,999 posts

145 months

Saturday 20th February 2010
quotequote all
Garlick said:
Pendle training memories:

Having your watch/ mobile taken away for the course duration.

Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.

Pretending the sales manager had 'roughed you up' because of the deal you had suggested.

Throwing car keys on the showroom roof

Etc, etc. Terrible business.
Seen it all.

The way to make no money 'If i can, will you...'

Still used by a lot of the old school.


Hooty

398 posts

129 months

Saturday 20th February 2010
quotequote all
Garlick said:
Hooty said:
What / who is Pendle?
A pressure selling technique that is outdated and doesn't work.
Oh OK. What are the central techniques to it? Just so I know when I next see it.

Deerfoot

4,326 posts

142 months

Saturday 20th February 2010
quotequote all
In answer to the thread title...

Is it ok to be rude to dealers?

Of course it isn`t. What on earth is there to be gained from being rude?

If you don`t like them, walk.

LHD

16,999 posts

145 months

Saturday 20th February 2010
quotequote all
Hooty said:
Garlick said:
Hooty said:
What / who is Pendle?
A pressure selling technique that is outdated and doesn't work.
Oh OK. What are the central techniques to it? Just so I know when I next see it.
IIRC the Pendle sales process had about 30 steps.

Basically was a high pressure 'if i do this that and the next thing - Will you buy?'

The good cop - bad cop routine and as Paul said, when appraising a customers P/X keeping their keys so they couldn't leave.

A very devious way of doing business which has compounded the mistrust of the motor trade.