992 Nightmare

992 Nightmare

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Discussion

Melvynr

721 posts

15 months

Wednesday 23rd December 2020
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Have you put or tried a Vodaphone Sim in the PCM?

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 23rd December 2020
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Melvynr said:
Have you put or tried a Vodaphone Sim in the PCM?
No, I haven’t. Car is with the OPC right now rotting away in the corner of a compound so no access to it....

Thanks for the suggestion though.

Melvynr

721 posts

15 months

Wednesday 23rd December 2020
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Screamformelongbeach said:
No, I haven’t. Car is with the OPC right now rotting away in the corner of a compound so no access to it....

Thanks for the suggestion though.
I think you may well get success if you do.
Had the same probs with trying to set it up in Isle of Man on a different network. Bought a Voda sim and it worked, I never renewed the subscription as I don't need a tracker for the insurance. Well worth a go for a five quid sim.Cheers.

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 23rd December 2020
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Brilliant- Thanks. May ask the OPC to try it.

Cheib

20,170 posts

139 months

Wednesday 23rd December 2020
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I agree with the above...you've given them time, the problem sounds like there are various areas involved none of whom want to take responsibility and sort it out.

Initiate due process and it will focus the minds...if it doesn't you will get a resolution.

julian987R

900 posts

23 months

Wednesday 23rd December 2020
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Screamformelongbeach said:
Brilliant- Thanks. May ask the OPC to try it.
you are wasting time. Refuse the car and start legal proceedings.

throt

2,512 posts

134 months

Thursday 24th December 2020
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julian987R said:
you are wasting time. Refuse the car and start legal proceedings.
And how long will that take to resolve matters?

Get another one and that one could suffer something too.

My main concern would be the whereabouts of the storage of my car. I would hope its put away somewhere safe, away from clumsiness.

Screamformelongbeach

Original Poster:

34 posts

4 months

Thursday 24th December 2020
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Spoke to the dealer and Porsche. Notified them that if it’s not sorted by mid January we’ll be rejecting it and the reaction to that was open and reasonable. I’m hopeful it’s resolved but not holding my breath......The car is secure with the OPC.

Cheers everyone


Qwerty911

60 posts

51 months

Friday 25th December 2020
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No experience of the direct problem and lucky our 911 is pre remote technologies!
But the way I’ve learned to sometimes deal with such problems;
1. No matter how knowledgeable you think your current dealer contacts are, reach out to as many other dealers as you can, ask to speak to senior technicians for advice. Someone will know a simple solution. Your car is more likely to have a rare fault, rather than a super complex, difficult to sort fault. Car software technologies are advancing far faster than techs are being trained or gaining experience. Lack of direct knowledge, combined with simple poor communication and limited free time can easily prevent simple issues being sorted.
2. Identify as many key contacts within your supplying dealer, Porsche GB and Corporate and email them your problem, every few days to start with, then daily. Ask them to simply help you. Even better if you can obtain phone numbers. Your issue will be one of ‘00s being dealt with, but will start dropping down their list every day that goes by with silence from you. It shouldn’t have to be you, but this type of issue will require your effort to want to get your car fixed. The technical issue is probably tiny, but you will need to find someone who recognises the issue, or who knows the person who will. The suppling dealer should have highest motivation to get it fixed, particularly if they know you will be calling them every day for an update.



Edited by Qwerty911 on Monday 28th December 09:35

gottans

3,765 posts

109 months

Sunday 27th December 2020
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Screamformelongbeach said:
Spoke to the dealer and Porsche. Notified them that if it’s not sorted by mid January we’ll be rejecting it and the reaction to that was open and reasonable. I’m hopeful it’s resolved but not holding my breath......The car is secure with the OPC.

Cheers everyone
Did you put the above in writing? If this was a phone call you need to follow it up with something more concrete so there is a paper trail.

Screamformelongbeach

Original Poster:

34 posts

4 months

Sunday 27th December 2020
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gottans said:
Did you put the above in writing? If this was a phone call you need to follow it up with something more concrete so there is a paper trail.
Yep. In writing and then the dealer called to discuss in a recorded phone call; the issue has been passed on to the dealer’s MD. There’s been a paper trail at every step on this; I don’t trust anyone involved in it.

OPC who are trying to fix it didn’t even sell me the car so they’ll be more than happy to see the back of me, OPC I got the car from haven’t been involved until now since they’re 2 hours away and should have spotted the issue in the first instance; they certainly won’t want to give me a refund. Porsche DE and management in Porsche GB aren’t remotely bothered whether it’s fixed or not. Porsche GB CEO can’t even be arsed to reply to emails - They get passed down.

So looking at it now I’m never going to get my car back fully functioning in a reasonable amount of time - Porsche DE have just asked me to “be patient” - Unless someone can get it sorted soon I’m going to have to go through the ball ache of getting a refund. Do have one more avenue to try but it’s just ticking the boxes and I don’t see it working.

gottans

3,765 posts

109 months

Sunday 27th December 2020
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Yep, the whole thing is a ball ache, just make sure everything is documented.

My personal experience of Porsche GB and the mob next door is like wading through treacle with people throwing bricks at you, hateful people.

jjr1

2,891 posts

224 months

Wednesday 13th January
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Any news on this?

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 13th January
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jjr1 said:
Any news on this?
It’s partially resolved. Long story but Porsche DE seem to have finally done what they need to, or at least are in the middle of doing so.
Tracker still not working though and that seems to be a problem with Vodafone. Currently I am able to unlock/lock the car remotely and turn the lights on and off, so obviously that’s an incredibly fulfilling experience which is well worth the £110K paid for it.... That said it’s the most progress made in 2 months so stuff is happening.


findtomdotcom

407 posts

204 months

Wednesday 13th January
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I feel for you mate. My 992 has issues with randomly deleting saved destinations... I think the issue is with the data connection and each time the car doesn't get a connection within a certain time limit, it dumps the car data which in turn clears the server data when it does get a good connection.

I have an open ticket with Porsche DE but they are slow to respond and frankly don't seem motivated to fix it. (I'm on the 8th time it has reset all my saved locations).

That said, what a car. If the car wasn't as good as it is, I wouldn't been contemplating replacing my C4S with a Turbo...


foresterlad

181 posts

149 months

Wednesday 13th January
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I really hope you get to a good end for this saga. I had electrical issues with my 992 after collection and was also less than happy although the OPC were pretty good.My 992s is a brilliant car and I have no regrets in trading in a 991. Once sorted a few food trips
soon make up for the frustrations!

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 13th January
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findtomdotcom said:
I feel for you mate. My 992 has issues with randomly deleting saved destinations... I think the issue is with the data connection and each time the car doesn't get a connection within a certain time limit, it dumps the car data which in turn clears the server data when it does get a good connection.

I have an open ticket with Porsche DE but they are slow to respond and frankly don't seem motivated to fix it. (I'm on the 8th time it has reset all my saved locations).

That said, what a car. If the car wasn't as good as it is, I wouldn't been contemplating replacing my C4S with a Turbo...
Ugh. As I read your post I was feeling all sorts of empathy and that sick feeling in my guts for your situation. The problem here is Porsche DE - They are lacking any initiative or motivation, it seems. These cases are numerous and are affecting OPC pre-owned cars and stuff like Taycans too. There's a serious problem with the system but it appears nobody is up for fixing it. I believe that it's actually Audi and Voda who are running it? It doesn't matter what Porsche GB or the OPC do, they are unable to sort it without Porsche DE sorting it at their end.

I'm in the same boat as you. If it wasn't a 911 I'd have backed it long ago, but in terms of a driving experience it is peerless for me (never had a 911 before). Having trolled around in my X5 M50D for the past couple of months the point at which I get back in a 911 (hopefully mine) will almost feel like a first drive.

It's just a shame that Porsche DE are reluctant to pour the resources into service and support on the digital bit of the car compared to the physical design. The PCM is so integrated on a 992 - Everything is connected to it, so when it doesn't work fully it's a nightmare. I'm sure that the iots that actually control the physical car are separate from the other stuff like SatNav etc. but it doesn't make it any easier to stomach. If this fixes it then by the time I get it back it'll have been in service continuously for 9 weeks - That's over 50% of the period we have actually owned the car without it.

Tracker/security still not working and they're talking with Porsche Technical about it. Fingers crossed as the other bits are now operational (which were not previously). Every time I go to the page too set up the security bit on the Connect page it throws up an error....

Hope you get yours sorted.

B1ggest

195 posts

131 months

Thursday 14th January
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This is all very familiar.

Last September I had an almost identical experience with an ex-Demo TTRS. I suspect they use the same systems and possibly hardware.

The final outcome was sitting in the showroom on a Friday afternoon refusing to leave until they agreed rejection.

Which in fairness they eventually did. But i had to get myself home 75 miles away. They promised money in my bank on the Monday, whuch of course didn't happen, but had it by the end of the week. Very stressful time.

IMI A

8,404 posts

165 months

Thursday 14th January
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We had similar issues when we borrowed a demo 992 on a few occasions. Put us off 992 for now.

MeisterH

585 posts

65 months

Thursday 14th January
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Ok, so I've been reading this thread, I shall give you my insight..

I have owned since the new Porsche connect app/ my Porsche around 10 new models, the issue/s can start form new believe me!!
, however I shall start with the Used cars from OPC's its the combination of OPC making sure that the existing owner has been taken off the My Porsche/Connect system this needs to happen, really, as soon as the car has its required checks before it goes into their stock list, this way the system has time to default, also at DE end, another tip is to make sure the 'privacy setting has been taken off' I do not know how to do this, so please only ask you OPC, Tracker fobs make sure you only have one on your person at a time as i have been informed the system can go doen when it sees both fobs in the car.

I have a list as long as my arm regarding new cars handovers being delayed due to tracker issues! One Cayenne TurboS E-Hybrid I went to collect, had the handover and the car would not sync to the tracker! luckily my awesome OPC gave me a car to get back home in!

I wish you all the best, if you buy a new car, when you get the email to 'add to your connect app' MAKE SURE you pay for the tracker subscription at least 3-5 days in advance of handover