992 Nightmare

992 Nightmare

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superlightr

10,931 posts

227 months

Thursday 14th January
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Screamformelongbeach said:
Ugh. As I read your post I was feeling all sorts of empathy and that sick feeling in my guts for your situation. The problem here is Porsche DE - They are lacking any initiative or motivation, it seems. These cases are numerous and are affecting OPC pre-owned cars and stuff like Taycans too. There's a serious problem with the system but it appears nobody is up for fixing it. I believe that it's actually Audi and Voda who are running it? It doesn't matter what Porsche GB or the OPC do, they are unable to sort it without Porsche DE sorting it at their end.

I'm in the same boat as you. If it wasn't a 911 I'd have backed it long ago, but in terms of a driving experience it is peerless for me (never had a 911 before). Having trolled around in my X5 M50D for the past couple of months the point at which I get back in a 911 (hopefully mine) will almost feel like a first drive.

It's just a shame that Porsche DE are reluctant to pour the resources into service and support on the digital bit of the car compared to the physical design. The PCM is so integrated on a 992 - Everything is connected to it, so when it doesn't work fully it's a nightmare. I'm sure that the iots that actually control the physical car are separate from the other stuff like SatNav etc. but it doesn't make it any easier to stomach. If this fixes it then by the time I get it back it'll have been in service continuously for 9 weeks - That's over 50% of the period we have actually owned the car without it.

Tracker/security still not working and they're talking with Porsche Technical about it. Fingers crossed as the other bits are now operational (which were not previously). Every time I go to the page too set up the security bit on the Connect page it throws up an error....

Hope you get yours sorted.
ahhh stressful. especially with the purchase being joint and from a loved one.

I had the option of a new 992 end of last year or a used 991.2 Targa - went for the 991.2 4s Targa in the end -- one of the considerations was that the 992 was a new itineration. Would respectfully suggest you try one and I think you will fall back in love with Porsche.

Screamformelongbeach

Original Poster:

34 posts

4 months

Thursday 14th January
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superlightr said:
ahhh stressful. especially with the purchase being joint and from a loved one.

I had the option of a new 992 end of last year or a used 991.2 Targa - went for the 991.2 4s Targa in the end -- one of the considerations was that the 992 was a new itineration. Would respectfully suggest you try one and I think you will fall back in love with Porsche.
We actually wanted a 992 Targa but they weren't shipping when we went looking and the sums meant we had to really buy a pre-owned model.

Hopefully the 992 will be sorted soon and we can finally get it back - Progress has been made but there's still a bit outstanding so that needs sorting before we're happy.

It's such a shame - The 992 is an incredible car - It's just the back end in Germany that is really badly implemented. Someone overseeing that mess isn't doing their job...

RunEveryInchOfTheWorld

1,694 posts

13 months

Thursday 14th January
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I don't own a Porsche or tracker. I am a software engineer by trade and if I were to take some experienced guesses at the problem, it would be:

The firmware for the tracker or PCM has been updated but not the other part. I.e. half of it was updated and the other half is still running the old firmware. Which is why they can not communicate anymore.

Perhaps it crashed halfway through an update or something?

The trouble is now the software has also been upgraded, so you cannot just apply the latest update and things will work. I would believe that you would need to do them incrementally.

In this case, I would resort to the default software version that the car came shipped with and then update from that point onwards. So I would ask your dealer if they could factory reset the devices and load the version of software for when your car was built.

  • This is just me second guessing what is going on. No doubt Porsche will know more about their systems than me!

Broadoaker

10 posts

132 months

Monday 8th February
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Like you, my insurance insist on a working tracker for it to be valid. My 1,850 mile 4 month old 992 Turbo S was delivered 3 days after I had bought the Security Package but the latter remained greyed out in my list of Services for the next 10 days, so I couldn't drive the car. The OPC that I bought it from were very sympathetic, as were Porsche Connect Support in Reading, but what really surprised me was 1. that Reading couldn't sort out the problem themselves and 2. that 'escalation to Germany' produced no response at all. This is tantamount to telling their customers that they simply don't care. This is the sort of problem that should produce a fix within an hour.

I re-ran the PCM setup wizard, re-inserted my activation code and got the tracker to activate (all this whilst waiting for Porsche Germany to get back to me with a 'solution'), only to find that neither fob is paired to the tracker and that I need to book the car in to an OPC to pay them £117 to do it. This has really soured what should have been a really happy experience, as it's a great car to drive. I bought an F8 last November and had a tracker problem then too (it had never been set up correctly), but at least Vodafone Automotive could talk me through the process remotely.

Porsche need to address the standard of the PCM support that they offer urgently as it doesn't take long or enough negative stories to damage a reputation.

RunEveryInchOfTheWorld

1,694 posts

13 months

Monday 8th February
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Broadoaker said:
Like you, my insurance insist on a working tracker for it to be valid. My 1,850 mile 4 month old 992 Turbo S was delivered 3 days after I had bought the Security Package but the latter remained greyed out in my list of Services for the next 10 days, so I couldn't drive the car. The OPC that I bought it from were very sympathetic, as were Porsche Connect Support in Reading, but what really surprised me was 1. that Reading couldn't sort out the problem themselves and 2. that 'escalation to Germany' produced no response at all. This is tantamount to telling their customers that they simply don't care. This is the sort of problem that should produce a fix within an hour.

I re-ran the PCM setup wizard, re-inserted my activation code and got the tracker to activate (all this whilst waiting for Porsche Germany to get back to me with a 'solution'), only to find that neither fob is paired to the tracker and that I need to book the car in to an OPC to pay them £117 to do it. This has really soured what should have been a really happy experience, as it's a great car to drive. I bought an F8 last November and had a tracker problem then too (it had never been set up correctly), but at least Vodafone Automotive could talk me through the process remotely.

Porsche need to address the standard of the PCM support that they offer urgently as it doesn't take long or enough negative stories to damage a reputation.
Ok. See my post above.

OP, if you have the original PCM software, I would start with that first.

Screamformelongbeach

Original Poster:

34 posts

4 months

Monday 8th February
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Thanks. Currently discussing with OPC to reject the car. 3 Months with no resolution.

Screamformelongbeach

Original Poster:

34 posts

4 months

Tuesday 9th February
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RunEveryInchOfTheWorld said:
Ok. See my post above.

OP, if you have the original PCM software, I would start with that first.
TBH it's all moot now. 3 months without the car is beyond unacceptable, so we're discussing a refund/replacement with the dealer and Porsche GB. Shame as it has thoroughly soured what was a 40 year wait for a 911 but it's clear that Porsche DE have zero regard for their customers, and it seems their own dealers/representatives in the UK. They've pretty much thrown them under the bus and left them to deal with, and explain away, the issues that only someone in Germany can fix.


throt

2,512 posts

134 months

Tuesday 9th February
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Screamformelongbeach said:
Thanks. Currently discussing with OPC to reject the car. 3 Months with no resolution.
Absolutely, totally not acceptable.

Have you considered just walking away with your refund and not having a replacement.

superlightr

10,931 posts

227 months

Tuesday 9th February
quotequote all
Screamformelongbeach said:
RunEveryInchOfTheWorld said:
Ok. See my post above.

OP, if you have the original PCM software, I would start with that first.
TBH it's all moot now. 3 months without the car is beyond unacceptable, so we're discussing a refund/replacement with the dealer and Porsche GB. Shame as it has thoroughly soured what was a 40 year wait for a 911 but it's clear that Porsche DE have zero regard for their customers, and it seems their own dealers/representatives in the UK. They've pretty much thrown them under the bus and left them to deal with, and explain away, the issues that only someone in Germany can fix.
ahhhh adds more stress to life. Seriously get a 991.2 targa - its great, you will smile, have a drive down south to say hello (when allowed)

Edited by superlightr on Tuesday 9th February 13:50


Edited by superlightr on Tuesday 9th February 13:51

Screamformelongbeach

Original Poster:

34 posts

4 months

Tuesday 9th February
quotequote all
throt said:
Absolutely, totally not acceptable.

Have you considered just walking away with your refund and not having a replacement.
Yep. So many times, but the honest truth is that we'd likely take the money and just buy another 911. I work with high end electronics for my job, and I know that stuff can go wrong - It's just how you make it right that matters and on this occasion Porsche DE have failed. Perhaps I'm stupid, but 40+ years of wanting a 911 doesn't just evaporate like that. We could get an R8, an Aston, whatever, but while we had the 911 the car was glorious to drive and it took driving to a whole new level. I'd like a crack at having that again, albeit on a more consistent basis.

OPC (2 of them) have been very understanding, as have Porsche GB - Just waiting to resolve some issues. The original car isn't coming back though; it'll get fixed but it'll be on Porsche's timeline, which by any reasonable estimate is not acceptable to anyone other than them. 6 weeks ago they told us what would likely need to happen to fix the issue, and that it'd take a couple of hours. To date they've still not even tried that. The car will get fixed and it'll go back into the dealer network for someone else to enjoy.

throt

2,512 posts

134 months

Tuesday 9th February
quotequote all
Screamformelongbeach said:
throt said:
Absolutely, totally not acceptable.

Have you considered just walking away with your refund and not having a replacement.
Yep. So many times, but the honest truth is that we'd likely take the money and just buy another 911. I work with high end electronics for my job, and I know that stuff can go wrong - It's just how you make it right that matters and on this occasion Porsche DE have failed. Perhaps I'm stupid, but 40+ years of wanting a 911 doesn't just evaporate like that. We could get an R8, an Aston, whatever, but while we had the 911 the car was glorious to drive and it took driving to a whole new level. I'd like a crack at having that again, albeit on a more consistent basis.

OPC (2 of them) have been very understanding, as have Porsche GB - Just waiting to resolve some issues. The original car isn't coming back though; it'll get fixed but it'll be on Porsche's timeline, which by any reasonable estimate is not acceptable to anyone other than them. 6 weeks ago they told us what would likely need to happen to fix the issue, and that it'd take a couple of hours. To date they've still not even tried that. The car will get fixed and it'll go back into the dealer network for someone else to enjoy.
Actually makes total sense.

Nothing like a 911. Will you stick to same variant / spec?

The least they can do is super short list you for a build slot.

Sure it'll be worth it in the end, maybe this coming summer you'll be out in the new one.

All the very best.

Screamformelongbeach

Original Poster:

34 posts

4 months

Tuesday 9th February
quotequote all
throt said:
Actually makes total sense.

Nothing like a 911. Will you stick to same variant / spec?

The least they can do is super short list you for a build slot.

Sure it'll be worth it in the end, maybe this coming summer you'll be out in the new one.

All the very best.
Yeah. Essentially want the same car with a few slight changes. I miss it - It's my first proper thoroughbred car (daily is an X5 M50D and quickest car ever had before was an S5 Convertible).

First car where I've spent more time listening to the engine than the Stereo. I'm hoping for a post-lockdown summer, enjoying the racket behind the rear "seats" and staring at the thing. Hope to meet up with some mates who also have Porkers and get some nice drives in.


findtomdotcom

407 posts

204 months

Tuesday 9th February
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Mate this is so rubbish, I think we are all with you. The good news is, (as you know) a good 911 is very much worth waiting for. Hang in there!

jdwoodbury

1,227 posts

170 months

Tuesday 9th February
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I hope your next one serves you better, they are great cars and worth persevering for.

Screamformelongbeach

Original Poster:

34 posts

4 months

Tuesday 9th February
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Lot of very cool people on here 🤘🏻

M4_Schuey

4 posts

36 months

Wednesday 10th February
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Sorry to hear about your issues and I hope they all get resolved soon and you can start enjoying the new car.

Almost makes me feel it's worth paying the extra insurance premium and not bothering with the Tracker at all.

Do any of you know if this Tracker issue has been resolved with new 2021 cars?

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 10th February
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It’s not a 992 specific issue; there are people with brand new Taycans having similar problems. The back end of the system was apparently changed a while back and these problems have been occurring since then. Audi run that bit now, along with Vodafone.

Some people only need to wait a few days for it to get sorted and some much longer; was told about someone who bought a Macan and waited 2 months for the Connect features to be up and running.

Not sure but I think the chances of it happening are higher if the car isn’t brand new; with mine it looks like the issue is clearing the previous owner’s data from the account.

This is all stuff various people have told me, including dealers and Porsche techs, but not sure how much of an overall problem it is. I’m sure there are plenty of people who buy a new or used Porsche and it all works perfectly. I was just unlucky.

M4_Schuey

4 posts

36 months

Wednesday 10th February
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Screamformelongbeach said:
It’s not a 992 specific issue; there are people with brand new Taycans having similar problems. The back end of the system was apparently changed a while back and these problems have been occurring since then. Audi run that bit now, along with Vodafone.

Some people only need to wait a few days for it to get sorted and some much longer; was told about someone who bought a Macan and waited 2 months for the Connect features to be up and running.

Not sure but I think the chances of it happening are higher if the car isn’t brand new; with mine it looks like the issue is clearing the previous owner’s data from the account.

This is all stuff various people have told me, including dealers and Porsche techs, but not sure how much of an overall problem it is. I’m sure there are plenty of people who buy a new or used Porsche and it all works perfectly. I was just unlucky.
Thanks for the clarification and makes sense what you say. All the best and hopefully things start moving in the right direction for you.

Melvynr

721 posts

15 months

Wednesday 10th February
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M4_Schuey said:
Sorry to hear about your issues and I hope they all get resolved soon and you can start enjoying the new car.

Almost makes me feel it's worth paying the extra insurance premium and not bothering with the Tracker at all.

Do any of you know if this Tracker issue has been resolved with new 2021 cars?
I very much doubt it if they are still using Vodaphone.

I am insured with Elephant, premium never went up with non activation of the tracker.

Screamformelongbeach

Original Poster:

34 posts

4 months

Wednesday 10th February
quotequote all
Melvynr said:
I very much doubt it if they are still using Vodaphone.

I am insured with Elephant, premium never went up with non activation of the tracker.
Voda are still part of it. They handle the comms bit, according to Porsche.