Privacy policy

[PomBstard]

The need to agree to the PH privacy policy is popping up every time I make a selection on PH - renders the whole site unusable to me - what’s going on? Surely my privacy preferences should be stored the first time and we move on.

[Matt Dell]

We love it as much as you, trust me.

We are legally required to ask every 30 days by the IAB. Boring read here: https://iabeurope.eu/tcf-2-0/

We did just have to update it to be compliant with their TCF 2.0 policy. Are you being asked more often than 30 days?

[PomBstard]

I’m being asked every time I change screen on PH! To send this reply, I’ve been asked 4 times so far...

[Matt Dell]

I've just updated how the whole thing works. Any better?

If not, what browser are you on?

[PomBstard]

Thanks Matt - have just realised its all working well on my laptop. So, cleared cookies on my phone, restarted and all good now

[Zeek]

I see it once every 24 hours on every device.

[blueg33]

I am seeing it every time I move to another page. Using my iPhone.

Please sort it

[johnoz]

Every page for me at the moment too

[W12GT]

Yep me too....

[Matt Dell]

None of us at PH have this issue and I've checked across the major browsers (Chrome, Firefox, Safari).

Those that are experiencing the issue, what browser are you using?

[Zeek]

Chrome, Safari (Mac), iPad and iPhone

Aren't you able to check our accounts to see how many times we're having to accept these terms and when? If not - I'm not sure how useful it is to you anyway in your "legal obligations"

[redandwhite]

Zeek said:

Chrome, Safari (Mac), iPad and iPhone

Aren't you able to check our accounts to see how many times we're having to accept these terms and when? If not - I'm not sure how useful it is to you anyway in your "legal obligations"

Have you cleared cookies ?

[Matt Dell]

Zeek said:

Chrome, Safari (Mac), iPad and iPhone

Aren't you able to check our accounts to see how many times we're having to accept these terms and when? If not - I'm not sure how useful it is to you anyway in your "legal obligations"

Nope. That isn't possible.

Any chance you're seeing this after clicking a link in Facebook, Instagram, WhatsApp, etc? One theory I have is you're seeing this in in-app browsers which create a new session, much like a private window, each time they're opened. In that scenario you will always see the privacy banner.

[Zeek]

Matt Dell said:

Nope. That isn't possible.

Any chance you're seeing this after clicking a link in Facebook, Instagram, WhatsApp, etc? One theory I have is you're seeing this in in-app browsers which create a new session, much like a private window, each time they're opened. In that scenario you will always see the privacy banner.

Definitely not in-app browsers.

[BrotherMouzone]

johnoz said:

Every page for me at the moment too

Yep. Every time I click on a new page. This has happened since yesterday.

(iPad safari)

Most annoying.

[bigandclever]

This just happened for me (ipad, chrome). I can sort of understand the “legal” need for it, but I *always* decline consent ie opt out. I thought that the ICO rules (or is it guidance?) state that opting out was supposed to be the default option.. but all my choices were preselected as opt-in. What’s that all about?

[ferrisbueller]

I'm now getting this on multiple devices using Chrome.

[bgunn]

I'm getting this on *every page refresh*

Much as I like this site (and use it every day), if this continues, I'll stop using it and find something else. Having a periodic check is one thing, every single view? No!

[Burwood]

Same here, Safari/mac products. It's every page

[W12GT]

bgunn said:

I'm getting this on *every page refresh*

Much as I like this site (and use it every day), if this continues, I'll stop using it and find something else. Having a periodic check is one thing, every single view? No!

It’s the same my end, driving me around the bend. Don’t think I’ll bother coming in again unless I need an answer for something.

Nice to see PH management don’t seem particularly concerned by it.