The truth about buying a McLaren?

The truth about buying a McLaren?

Author
Discussion

RobDown

3,770 posts

78 months

Sunday 22nd December 2019
quotequote all
I think this is why McLaren get away with it.

30% of the cars could have faults (a made up number but I bet not far from the truth). But as long as the other 70% of owners, who have been lucky, come on the forums to shoot down in flames the unlucky 30% (who typically just sell rather than publicly complain) - accusing them of having an agenda or being alarmist, then they can get away with continuing poor quality control, high warranty costs, failing to support the development of an independent network and some shoddy dealers

Don’t @ me. I really don’t care. By all accounts, including Jays videos the cars are great to drive. But I’m not prepared to play roulette with a £200k car until McLaren are properly held to account by the owners and quality improves.

johnwilliams77

6,171 posts

53 months

Sunday 22nd December 2019
quotequote all
RobDown said:
I think this is why McLaren get away with it.

30% of the cars could have faults (a made up number but I bet not far from the truth). But as long as the other 70% of owners, who have been lucky, come on the forums to shoot down in flames the unlucky 30% (who typically just sell rather than publicly complain) - accusing them of having an agenda or being alarmist, then they can get away with continuing poor quality control, high warranty costs, failing to support the development of an independent network and some shoddy dealers

Don’t @ me. I really don’t care. By all accounts, including Jays videos the cars are great to drive. But I’m not prepared to play roulette with a £200k car until McLaren are properly held to account by the owners and quality improves.
This. Quite hilarious to see how excited the people here get about a factual video!

Matty3

367 posts

34 months

Sunday 22nd December 2019
quotequote all
RobDown said:
I think this is why McLaren get away with it.

30% of the cars could have faults (a made up number but I bet not far from the truth). But as long as the other 70% of owners, who have been lucky, come on the forums to shoot down in flames the unlucky 30% (who typically just sell rather than publicly complain) - accusing them of having an agenda or being alarmist, then they can get away with continuing poor quality control, high warranty costs, failing to support the development of an independent network and some shoddy dealers

Don’t @ me. I really don’t care. By all accounts, including Jays videos the cars are great to drive. But I’m not prepared to play roulette with a £200k car until McLaren are properly held to account by the owners and quality improves.
Put down the mulled wine Rob smile - if you don't care why post? smile - as an actual owner I do care with all the bullst that non owners post!

OMG not John Wialliams 77 again smile

Edited by Matty3 on Sunday 22 December 22:16

RobDown

3,770 posts

78 months

Sunday 22nd December 2019
quotequote all
Totally

This forum should be pulling together (the lucky and the unlucky) to put pressure on McLaren and it’s dealers to raise standards. Jay should be applauded for highlighting the issues with Manchester (even if it did take 40 minutes) - it sounds like he’s done owners a favour there not attacked for it

Matty3

367 posts

34 months

Sunday 22nd December 2019
quotequote all
RobDown said:
Totally

This forum should be pulling together (the lucky and the unlucky) to put pressure on McLaren and it’s dealers to raise standards. Jay should be applauded for highlighting the issues with Manchester (even if it did take 40 minutes) - it sounds like he’s done owners a favour there not attacked for it
I despair if you believe that negative view Rob - done me no favours as a McL owner

jayemm89

2,495 posts

80 months

Sunday 22nd December 2019
quotequote all
Matty3 said:
Is your friend????? bereft of making his own enquiries?
My friend is one of those people who isnt very internet or car savvy and just owns the car to enjoy driving a few times a year. They task me with organising things related to it on occasion, so next time I see it it would be good to check.

jayemm89

2,495 posts

80 months

Sunday 22nd December 2019
quotequote all
Matty3 said:
I despair if you believe that negative view Rob - done me no favours as a McL owner
I re recorded the end of the video to put a more positive spin on it than it originally had - I have no wish at all for McLaren to fail, quite the opposite, but as an ex Lotus owner I have seen where a head in the sand and ignore the problem attitude takes a company. Pretending all of this was a bad dream ultimately will help no one.

Both cars discussed in the video still need visits to dealers for remedial work, in fact the 720 should be at Bristol now - we have heard very good things about them.

EK993

1,730 posts

201 months

Monday 23rd December 2019
quotequote all
I took delivery of my new 570S in May this year and experienced quite a few (non serious) issues with it, more than any car I have owned in the past. Cracked windshield, check engine light, loose body panels, loose coolant hose, window that refused to roll up, drivers side door that refused to open, air conditioning that didn’t work, comfort access that stopped working, IRIS that crashed 2 or 3 times a week . I really was disillusioned and angry around September this year and thought I had made the worst car buying decision of my life.

But... I had a great dealer who fixed all the issues and now the car seems to be rock solid. Yes I shouldn’t have experienced them in the first place but given McLaren don’t seem to be able to get a car off the production line without issues - at least in a great number of cases - having a dealer willing to bend over backwards to put things right is essential for the brand. Now the car has run incident free for a while I can enjoy it for what it is - one of if not the best supercars currently in production.

Edited by EK993 on Monday 23 December 03:58

nw942

287 posts

55 months

Monday 23rd December 2019
quotequote all
EK993 said:
I took delivery of my new 570S in May this year and experienced quite a few (non serious) issues with it, more than any car I have owned in the past. Cracked windshield, check engine light, loose body panels, loose coolant hose, window that refused to roll up, drivers side door that refused to open, air conditioning that didn’t work, comfort access that stopped working, IRIS that crashed 2 or 3 times a week . I really was disillusioned and angry around September this year and thought I had made the worst car buying decision of my life.

But... I had a great dealer who fixed all the issues and now the car seems to be rock solid. Yes I shouldn’t have experienced them in the first place but given McLaren don’t seem to be able to get a car off the production line without issues - at least in a great number of cases - having a dealer willing to bend over backwards to put things right is essential for the brand. Now the car has run incident free for a while I can enjoy it for what it is - one of if not the best supercars currently in production.

Edited by EK993 on Monday 23 December 03:58
Sounds like some of those issues could have been checked/fixed by the dealer prior to sale. Plus a software update would seem like a good idea too.

Obviously they would need some support from McLaren to perform this 'extended PDI', but may be the best money they spend.



caminator11

113 posts

48 months

Monday 23rd December 2019
quotequote all
jayemm89 said:
I re recorded the end of the video to put a more positive spin on it than it originally had - I have no wish at all for McLaren to fail, quite the opposite, but as an ex Lotus owner I have seen where a head in the sand and ignore the problem attitude takes a company. Pretending all of this was a bad dream ultimately will help no one.

Both cars discussed in the video still need visits to dealers for remedial work, in fact the 720 should be at Bristol now - we have heard very good things about them.
We have a clique of paranoid book value obsessed owners desperate to whitewash any narrative they don't like. Don't let them bully you.

caminator11

113 posts

48 months

Monday 23rd December 2019
quotequote all
650spider said:
It tends to be the non owners or the 'i was going to get one' posters that are concerned about values or quote current trade prices...personally i have no real interest in what mines may or may not be worth.

If you post a vid like that up, sure there shall be owners dissecting it and offering their opinions and experiences as a balance, which is exactly what has happened here...make a slating video about Porsche GT products and then see what happens when toys really come out of the pram...

Most importantly, the guy that made the video is on here and engaging which is refreshing...more so than a random post having a go about Mac owners.
I don't disagree on the Porsche GT club, seems to operate the same way. I guess its to do with money? The more people have invested the more passionately they'll support their choice. Bothers me some of the questions Jay has had on these thread(s) that seem to suggest its part of some grand anti Mclaren conspiracy - I watched the full 40 minutes and that wasn't the sentiment I picked up.

If anything the fact the guy went for a 600LT in the end enforces the market leading position Mclaren holds, from a performance and engagement perspective at least.

davek_964

6,360 posts

125 months

Monday 23rd December 2019
quotequote all
caminator11 said:
We have a clique of paranoid book value obsessed owners desperate to whitewash any narrative they don't like. Don't let them bully you.
Well, my ownership thread should prove I'm not.

Even so, I do not understand what drives non owners to repeatedly post about how st the cars are, and why they won't buy one.

There are marques that I will never buy, and there are specific reasons why. But strangely, I've never felt the need to post in those areas about how st I think those cars are and why I don't want one. The fact that McLaren attract that so much - at least on PH is bizarre.

Manchester's behaviour was shocking based on that video, but that isn't representative of all McLaren dealers.
I can hardly claim all McLaren's are problem free - although plenty of other manufacturers have their own issues (M96 engines anyone?). But at least the warranty is comprehensive enough to fix most things.

McLaren do need to address quality control, no doubt. There are apparently fault free cars out there, but there should be more.

However - although I get very annoyed with mine at times - it is still bloody fantastic. I went out at 5:30am this morning, purely for a drive. I'd much rather do that than slag off a brand of car I don't even own, or ever intend to own.

But I guess we all have different hobbies....

caminator11

113 posts

48 months

Monday 23rd December 2019
quotequote all
Seems I quoted something that was deleted frown

650spider

776 posts

121 months

Monday 23rd December 2019
quotequote all
caminator11 said:
We have a clique of paranoid book value obsessed owners desperate to whitewash any narrative they don't like. Don't let them bully you.
It tends to be the non owners or the 'i was going to get one' posters that are concerned about values or quote current trade prices...personally i have no real interest in what mines may or may not be worth.

If you post a vid like that up, sure there shall be owners dissecting it and offering their opinions and experiences as a balance, which is exactly what has happened here...make a slating video about Porsche GT products and then see what happens when toys really come out of the pram...

Most importantly, the guy that made the video is on here and engaging which is refreshing...more so than a random post having a go about Mac owners.

I just had a look at the last post you made prior to this one that was about GT3s...that was a carefully thought out input also to that topic...

caminator11

113 posts

48 months

Monday 23rd December 2019
quotequote all
650spider said:
It tends to be the non owners or the 'i was going to get one' posters that are concerned about values or quote current trade prices...personally i have no real interest in what mines may or may not be worth.

If you post a vid like that up, sure there shall be owners dissecting it and offering their opinions and experiences as a balance, which is exactly what has happened here...make a slating video about Porsche GT products and then see what happens when toys really come out of the pram...

Most importantly, the guy that made the video is on here and engaging which is refreshing...more so than a random post having a go about Mac owners.

I just had a look at the last post you made prior to this one that was about GT3s...that was a carefully thought out input also to that topic...
Its born of the same frustration. The sentiment is not Mclaren specific.

jayemm89

2,495 posts

80 months

Monday 23rd December 2019
quotequote all
650spider said:
make a slating video about Porsche GT products and then see what happens when toys really come out of the pram...
I did, but I can't link to it. What was very curious when I did that, was the large number of Porsche owners who came out in support of what I was saying.

JayK12

1,999 posts

152 months

Monday 23rd December 2019
quotequote all
jayemm89 said:
650spider said:
make a slating video about Porsche GT products and then see what happens when toys really come out of the pram...
I did, but I can't link to it. What was very curious when I did that, was the large number of Porsche owners who came out in support of what I was saying.
I remember that video and I was a Porsche owner the time and myself and other Porsche owners agreed with what was going on. I closely know a number of Mclaren owners who are realists, and I have seen the running costs and issues first hand so I know what is bull and what is not, as a potential owner as prices fell I did my research on the cars and warranties and spoke with owners so I do call out some of the bull numbers spouted out about Mclaren servicing etc. Thing is with a lot of Mclaren owners on here, think there is some serious witch hunt against them and If you attack the brand its bad and you have some agenda so what you are saying is a lie, I have never seen it elsewhere.

@650sspider I do have a friend who purchased last year from Mclaren Manchester a new 540c and had no issues, although he was told about the knock sensor cording circa 3K fix from what I can remember.

davek_964

6,360 posts

125 months

Monday 23rd December 2019
quotequote all
Bull numbers about McLaren servicing?

My service cost about what I expected given the posts I'd seen before buying the car. It was a 5 year service - which includes coolant change so puts the cost between a minor and major.
I had a goodwill contribution which meant I paid about £1k. Even without the goodwill it was well under £1,500.

JayK12

1,999 posts

152 months

Monday 23rd December 2019
quotequote all
davek_964 said:
Bull numbers about McLaren servicing?

My service cost about what I expected given the posts I'd seen before buying the car. It was a 5 year service - which includes coolant change so puts the cost between a minor and major.
I had a goodwill contribution which meant I paid about £1k. Even without the goodwill it was well under £1,500.
I was referring to people spouting bull numbers they hear on the rumour mill about Mclaren servicing when they are no where near that.

LaurasOtherHalf

16,244 posts

146 months

Monday 23rd December 2019
quotequote all
I wondered more about McManchester's behaviour to the owners in the video-is it a few rogue employees or is it symptomatic of the McLaren business for them?

Ie, are they simply not making the numbers they need on selling them (at some huge discounts) resulting in frustrated staff and poor customer relations?