720S Rejection

720S Rejection

Author
Discussion

likesachange

2,344 posts

157 months

Tuesday 15th September 2020
quotequote all
rmaGL said:
Update - no communication from Mclaren HQ - two weeks since i sent them a letter and email *email acknowledged.

Car is now repaired and sitting at dealer awaiting collection.
Can I collect it please Rahul tongue out

rmaGL

Original Poster:

41 posts

96 months

Tuesday 15th September 2020
quotequote all
lol you are welcome to it mate.

On a serious note, how is it acceptable that McLaren cant find the time to pick up the phone and talk to a customer to atleast attempt to resolve an issue? The CEO has been cc'd into communications and yet its absolute radio silence from them.

Ferruccio

1,447 posts

82 months

Tuesday 15th September 2020
quotequote all
rmaGL said:
lol you are welcome to it mate.

On a serious note, how is it acceptable that McLaren cant find the time to pick up the phone and talk to a customer to atleast attempt to resolve an issue? The CEO has been cc'd into communications and yet its absolute radio silence from them.
I had some issues with Aston Martin.
A friend, who was one of their investors, raised what had happened with a board member.
He was sure I’d hear from him.
Never did.
These behaviours are very telling in any business.
Your brand is just a mirror which reflects back your behaviour.

fridaypassion

5,411 posts

191 months

Tuesday 15th September 2020
quotequote all
In my experience manufactures like the relationship to be with the dealer. I had similar with Lotus in my woes with a new Evora a couple of years ago. It's silly really as both Lotus and McLaren sell so few cars in the uk they could be on first name terms with all of their customers. The aloof approach just pisses you off even more as a customer.

Matt_E_Mulsion

758 posts

28 months

Tuesday 15th September 2020
quotequote all
rmaGL said:
Update - no communication from Mclaren HQ - two weeks since i sent them a letter and email *email acknowledged.

Car is now repaired and sitting at dealer awaiting collection.
Well why not just collect it and enjoy it? Put the problems you've suffered so far to one side, the car may never give you an ounce of trouble again.

To be fair the only two bits of your experience so far that have been any fault of McLaren is the coolant leak and the issue of them supplying the wrong parts for the accident repair.

I think that if you are going to try to reject the car you'll have an uphill battle on your hands as the only actual fault was the coolant leak, which has been repaired without question.

LotusJas

1,188 posts

194 months

Tuesday 15th September 2020
quotequote all
Matt_E_Mulsion said:
Well why not just collect it and enjoy it? Put the problems you've suffered so far to one side, the car may never give you an ounce of trouble again.

To be fair the only two bits of your experience so far that have been any fault of McLaren is the coolant leak and the issue of them supplying the wrong parts for the accident repair.

I think that if you are going to try to reject the car you'll have an uphill battle on your hands as the only actual fault was the coolant leak, which has been repaired without question.
+1

Anonymous-poster

11,823 posts

169 months

Tuesday 15th September 2020
quotequote all
Matt_E_Mulsion said:
rmaGL said:
Update - no communication from Mclaren HQ - two weeks since i sent them a letter and email *email acknowledged.

Car is now repaired and sitting at dealer awaiting collection.
Well why not just collect it and enjoy it? Put the problems you've suffered so far to one side, the car may never give you an ounce of trouble again.

To be fair the only two bits of your experience so far that have been any fault of McLaren is the coolant leak and the issue of them supplying the wrong parts for the accident repair.

I think that if you are going to try to reject the car you'll have an uphill battle on your hands as the only actual fault was the coolant leak, which has been repaired without question.
Rejection imo is a non starter but the financial penalty of being without the car for many months needs addressing if only to focus the minds of the people who fked up!

LotusJas

1,188 posts

194 months

Friday 18th September 2020
quotequote all
You do know Covid shut everything down for months?

My dealer had my car for months pre-Covid, and not much as an apology. For a simple seat electrical issue. They said the factory was being slow in responding.

By the way, that's my Ferrari I'm referring to. McLaren has been perfect smile

LordOfTheManor

990 posts

74 months

Sunday 20th September 2020
quotequote all
H R Owen Ferrari couldn't turn up to sell me a £176,000 spider because they were doing the COVID thing!

thank God for Churchill and Katie Hopkins.....

RonaldMcDonaldAteMyCat

11,341 posts

58 months

Sunday 20th September 2020
quotequote all
LordOfTheManor said:
thank God for Churchill and Katie Hopkins.....
I didn't even know they'd got together.

rmaGL

Original Poster:

41 posts

96 months

Sunday 25th October 2020
quotequote all
quick update, car was back mid sept, McLaren official response was along the lines of - "we are sorry you feel this way". Ive moved this car on now and back to something more reliable.

Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.


Driver101

9,188 posts

84 months

Sunday 25th October 2020
quotequote all
I still can't understand how you expected to be able to reject a crashed car.

Going to post pictures to show us the extent of the damage? What the the cost of the insurance claim?

rmaGL

Original Poster:

41 posts

96 months

Sunday 25th October 2020
quotequote all
rejection or not, for Mclaren to turn around and say that time frame was acceptable to them and not offer any sort of restitution, to me is unacceptable.

Total insurance repair cost was 13k.

jeff666

1,932 posts

154 months

Sunday 25th October 2020
quotequote all
rmaGL said:
quick update, car was back mid sept, McLaren official response was along the lines of - "we are sorry you feel this way". Ive moved this car on now and back to something more reliable.

Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.
What did you replace it with OP ?

rmaGL

Original Poster:

41 posts

96 months

Sunday 25th October 2020
quotequote all
A Honda e! (And a evo)

LotusJas

1,188 posts

194 months

Tuesday 27th October 2020
quotequote all
Driver101 said:
I still can't understand how you expected to be able to reject a crashed car.

This ^