720S Rejection
Discussion
rmaGL said:
lol you are welcome to it mate.
On a serious note, how is it acceptable that McLaren cant find the time to pick up the phone and talk to a customer to atleast attempt to resolve an issue? The CEO has been cc'd into communications and yet its absolute radio silence from them.
I had some issues with Aston Martin. On a serious note, how is it acceptable that McLaren cant find the time to pick up the phone and talk to a customer to atleast attempt to resolve an issue? The CEO has been cc'd into communications and yet its absolute radio silence from them.
A friend, who was one of their investors, raised what had happened with a board member.
He was sure I’d hear from him.
Never did.
These behaviours are very telling in any business.
Your brand is just a mirror which reflects back your behaviour.
In my experience manufactures like the relationship to be with the dealer. I had similar with Lotus in my woes with a new Evora a couple of years ago. It's silly really as both Lotus and McLaren sell so few cars in the uk they could be on first name terms with all of their customers. The aloof approach just pisses you off even more as a customer.
rmaGL said:
Update - no communication from Mclaren HQ - two weeks since i sent them a letter and email *email acknowledged.
Car is now repaired and sitting at dealer awaiting collection.
Well why not just collect it and enjoy it? Put the problems you've suffered so far to one side, the car may never give you an ounce of trouble again.Car is now repaired and sitting at dealer awaiting collection.
To be fair the only two bits of your experience so far that have been any fault of McLaren is the coolant leak and the issue of them supplying the wrong parts for the accident repair.
I think that if you are going to try to reject the car you'll have an uphill battle on your hands as the only actual fault was the coolant leak, which has been repaired without question.
Matt_E_Mulsion said:
Well why not just collect it and enjoy it? Put the problems you've suffered so far to one side, the car may never give you an ounce of trouble again.
To be fair the only two bits of your experience so far that have been any fault of McLaren is the coolant leak and the issue of them supplying the wrong parts for the accident repair.
I think that if you are going to try to reject the car you'll have an uphill battle on your hands as the only actual fault was the coolant leak, which has been repaired without question.
+1To be fair the only two bits of your experience so far that have been any fault of McLaren is the coolant leak and the issue of them supplying the wrong parts for the accident repair.
I think that if you are going to try to reject the car you'll have an uphill battle on your hands as the only actual fault was the coolant leak, which has been repaired without question.
Matt_E_Mulsion said:
rmaGL said:
Update - no communication from Mclaren HQ - two weeks since i sent them a letter and email *email acknowledged.
Car is now repaired and sitting at dealer awaiting collection.
Well why not just collect it and enjoy it? Put the problems you've suffered so far to one side, the car may never give you an ounce of trouble again.Car is now repaired and sitting at dealer awaiting collection.
To be fair the only two bits of your experience so far that have been any fault of McLaren is the coolant leak and the issue of them supplying the wrong parts for the accident repair.
I think that if you are going to try to reject the car you'll have an uphill battle on your hands as the only actual fault was the coolant leak, which has been repaired without question.
ked up!
quick update, car was back mid sept, McLaren official response was along the lines of - "we are sorry you feel this way". Ive moved this car on now and back to something more reliable.
Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.
Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.
rmaGL said:
quick update, car was back mid sept, McLaren official response was along the lines of - "we are sorry you feel this way". Ive moved this car on now and back to something more reliable.
Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.
What did you replace it with OP ?Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.
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