Logging onto my O2 router - issues

Logging onto my O2 router - issues


Night Runner

Original Poster:

12,063 posts

184 months

Saturday 14th May 2011
quotequote all
afternoon all,

I am trying to log onto my router to change the wireless password etc and see whos accessing the connection.

When looking at the bottom of the router there is this sticker:

I go the the address stated and see this:

I put in 'Administrator', click 'Log In' and it resets the screen - as though the details I have entered don't work.

I tried pressing the reset button on the back of the router but it doesn't fix the issue.

Anyone have any ideas?



60 posts

221 months

Saturday 14th May 2011
quotequote all
try a different browser.

my BE box has issues like that with firefox.

also, BE (owned by o2) did a blanket password reset on everyones routers, to the serial number on the router for securety reasons a while ago. not sure if o2 have been doing this trick aswell.


3,728 posts

228 months

Saturday 14th May 2011
quotequote all

O2 sent an e-mail round in September 2009 about a security update, which I have copy and pasted below. Hopefully this should solve your problem.

02 said:
Dear Mandat,

We’ve been told about a security problem that could affect your O2 Wireless Box.

The problem could let people change your router settings, which could change how it works.

What we'll do

We’ll set up a password automatically to protect the settings on your O2 Wireless Box. You don’t need to call us to do anything. You’ll only need it if you want to change the settings. (In most cases, you’ll probably never need it.)

The password will be the 11 digit alphanumeric serial number on the bottom of the O2 Wireless Box. The serial number has an “SN “in front of it e.g. “CP0749JTAM3” and a 2 digit code in brackets after it. Here’s how to change it(If you would like to)
Nothing else changes
We won’t change any other settings on your O2 Wireless Box. (The password you use to connect wirelessly to your O2 Wireless Box will stay the same.)

We apologise for the inconvenience, and we’ll do everything we can to keep the disruption to a minimum.

Kind regards,

O2 Broadband Team