Audio issue… advice required….

[TTmonkey]

I have Sky Q box that feeds the TV via HDMI. The audio is then piped to the surround system via optical.

All was good. Worked fine for last 3 years…

Now, when I watch HD, every 4-5 minutes the sound cuts out for about 4 or 5 seconds.

Seems to only happen on HD channels. I feel this is important info.

Not sure if the issue is the sky box or the TV. I suspect the TV is struggling to decode the signal or something.


Anyone got any ideas? New Tv or is the Sky Q box an issue?

[xeny]

There's something similar here https://www.epinionated.net/fix-sky-q-digital-audi... That amongst other things suggests taking the optical audio out from the Sky box - is that an option for you?

[TTmonkey]

xeny said:

There's something similar here https://www.epinionated.net/fix-sky-q-digital-audi... That amongst other things suggests taking the optical audio out from the Sky box - is that an option for you?

Cheers. Will need to wait for a reboot to see if it helps.

[Trustmeimadoctor]

Why are you using optical and not hdmi from your TV to the audio device?

[TTmonkey]

Trustmeimadoctor said:

Why are you using optical and not hdmi from your TV to the audio device?

I have limited HDMI ports on the tele, but both tele and surround system have optical ports.

The surround does have a HDMI ‘in’ port but the tele doesn’t have a spare port to connect to it.

I’m probably not best placed to design a solution….

[Trustmeimadoctor]

Ok how many hdmi on TV and what's plugged in

[TTmonkey]

Trustmeimadoctor said:

Ok how many hdmi on TV and what's plugged in

Three points. One labelled ‘arc’.

PS4, Sky Q and the surround system for DVD playback.

[Trustmeimadoctor]

Plug TV to sound system using arc (audio return channel) this sends all audio back down that cable

[TTmonkey]

Trustmeimadoctor said:

Plug TV to sound system using arc (audio return channel) this sends all audio back down that cable

Ok will do. Stupid question. I have a hdmi out and hdmi in on the surround system. Which one to connect it to?


Will I need two HDMI connected to the surround (blue ray) player, one for output to the tv for disk playback, and one for the sound return?


Although I couldn’t tell you the last time I actually watched a film from disk!!!!

[Trustmeimadoctor]

Plug disk drive direct into TV or Into soundbar upto you. Plug TV from arc into hdmi out on soundbar
You may need to enable arc on some TV's but keep plugging away

[TTmonkey]

Trustmeimadoctor said:

Plug disk drive direct into TV or Into soundbar upto you. Plug TV from arc into hdmi out on soundbar
You may need to enable arc on some TV's but keep plugging away

Cheers, thanks for taking time to input. Will let you know how it pans out when I’ve time to do this all and test.

[Trustmeimadoctor]

Let us know if you need more info if you give TV and soundbar model numbers I can help more if needed

[VEX]

Trustmeimadoctor said:

Plug TV to sound system using arc (audio return channel) this sends all audio back down that cable in theory

Fixed that for you TMIAD.

ARC isnt fool proof and can be horrible.

Also only works if you have an ARC compatible AVR.

Personally and professionally i would go optical.

[VEX]

It sounds like the OP has an all-in-one Bluray and Surround Sound processor.

Could you confirm OP.

Panasonic by any chance?

I would suspect it doesn't have ARC on the HDMI Out, but happy to be told otherwise.

[Trustmeimadoctor]

Hence I said supply model numbers.

Arc is fine and supports more audio options than optical if the soundbar supports them