Audio issueโ€ฆ advice requiredโ€ฆ.

Audio issueโ€ฆ advice requiredโ€ฆ.

Author
Discussion

TTmonkey

Original Poster:

17,172 posts

214 months

Sunday 13th June
quotequote all

I have Sky Q box that feeds the TV via HDMI. The audio is then piped to the surround system via optical.

All was good. Worked fine for last 3 years…

Now, when I watch HD, every 4-5 minutes the sound cuts out for about 4 or 5 seconds.

Seems to only happen on HD channels. I feel this is important info.

Not sure if the issue is the sky box or the TV. I suspect the TV is struggling to decode the signal or something.


Anyone got any ideas? New Tv or is the Sky Q box an issue?

xeny

1,892 posts

45 months

Sunday 13th June
quotequote all
There's something similar here https://www.epinionated.net/fix-sky-q-digital-audi... That amongst other things suggests taking the optical audio out from the Sky box - is that an option for you?

TTmonkey

Original Poster:

17,172 posts

214 months

Sunday 13th June
quotequote all
xeny said:
There's something similar here https://www.epinionated.net/fix-sky-q-digital-audi... That amongst other things suggests taking the optical audio out from the Sky box - is that an option for you?
Cheers. Will need to wait for a reboot to see if it helps.

Trustmeimadoctor

6,983 posts

122 months

Monday 14th June
quotequote all
Why are you using optical and not hdmi from your TV to the audio device?

TTmonkey

Original Poster:

17,172 posts

214 months

Monday 14th June
quotequote all
Trustmeimadoctor said:
Why are you using optical and not hdmi from your TV to the audio device?
I have limited HDMI ports on the tele, but both tele and surround system have optical ports.

The surround does have a HDMI ‘in’ port but the tele doesn’t have a spare port to connect to it.

I’m probably not best placed to design a solution…. wink

Trustmeimadoctor

6,983 posts

122 months

Monday 14th June
quotequote all
Ok how many hdmi on TV and what's plugged in

TTmonkey

Original Poster:

17,172 posts

214 months

Monday 14th June
quotequote all
Trustmeimadoctor said:
Ok how many hdmi on TV and what's plugged in
Three points. One labelled ‘arc’.

PS4, Sky Q and the surround system for DVD playback.

Trustmeimadoctor

6,983 posts

122 months

Monday 14th June
quotequote all
Plug TV to sound system using arc (audio return channel) this sends all audio back down that cable

TTmonkey

Original Poster:

17,172 posts

214 months

Monday 14th June
quotequote all
Trustmeimadoctor said:
Plug TV to sound system using arc (audio return channel) this sends all audio back down that cable
Ok will do. Stupid question. I have a hdmi out and hdmi in on the surround system. Which one to connect it to?


Will I need two HDMI connected to the surround (blue ray) player, one for output to the tv for disk playback, and one for the sound return?


Although I couldn’t tell you the last time I actually watched a film from disk!!!!

Trustmeimadoctor

6,983 posts

122 months

Monday 14th June
quotequote all
Plug disk drive direct into TV or Into soundbar upto you. Plug TV from arc into hdmi out on soundbar
You may need to enable arc on some TV's but keep plugging away

TTmonkey

Original Poster:

17,172 posts

214 months

Monday 14th June
quotequote all
Trustmeimadoctor said:
Plug disk drive direct into TV or Into soundbar upto you. Plug TV from arc into hdmi out on soundbar
You may need to enable arc on some TV's but keep plugging away
Cheers, thanks for taking time to input. Will let you know how it pans out when I’ve time to do this all and test.

Trustmeimadoctor

6,983 posts

122 months

Monday 14th June
quotequote all
Let us know if you need more info if you give TV and soundbar model numbers I can help more if needed

VEX

4,954 posts

213 months

Monday 14th June
quotequote all
Trustmeimadoctor said:
Plug TV to sound system using arc (audio return channel) this sends all audio back down that cable in theory
Fixed that for you TMIAD.

ARC isnt fool proof and can be horrible.

Also only works if you have an ARC compatible AVR.

Personally and professionally i would go optical.

VEX

4,954 posts

213 months

Monday 14th June
quotequote all
It sounds like the OP has an all-in-one Bluray and Surround Sound processor.

Could you confirm OP.

Panasonic by any chance?

I would suspect it doesn't have ARC on the HDMI Out, but happy to be told otherwise.

Trustmeimadoctor

6,983 posts

122 months

Monday 14th June
quotequote all
Hence I said supply model numbers.

Arc is fine and supports more audio options than optical if the soundbar supports them