Mercedes servicing
Discussion
Sprinter16 said:
I've done some back of a fag packet calculations and think I'd probably spend £2,000 more at Mercedes than an indy over 6 years, the question is of course, will that £2,000 be reflected in it's value on an 8 year old car, (worth circa £6-7,000 by then) I feel it wont but that's why I came here for opinions as I'm no expert or car dealer!
^^ This is the correct approach, IMO. For me, in your position, I'd get this service done at MB, then the next one at your own choice of independent, then DIY for ever.But this is exactly why I don't want a new or newish car, i hate being tied in to something like that.
Skd884 said:
I always ask for the old parts to be retained for me eg plugs filters then dispose of them.
I know what you're saying but I would feel like a right dick asking this. I prefer to discreetly mark things then check afterwards.
It really is very sad that we feel a need to do things like this, but unfortunately it is a sign of the times that some cannot be trusted to carry out an honest job which they are being paid to do.
Skd884 said:
What if I want to terminate my Service Care plan?
If you wish to terminate your Plan before all of the services are carried out then you can do so by emailing our administration team at contractadmin@daimler.com. You can download a cancellation form from our website at www.mercedes-benz.co.uk/servicecontractcancellatio...
Will I be charged for terminating my Service Care Plan?
If you have received all of the services purchased under the Plan then you will be charged the remaining monthly payments outstanding to terminate your Plan.If you have not used all of your services purchased under the Plan then we will calculate a termination fee based onthe income received by MBUK and the expenditure incurred in providing any services received to that date. This expenditure will include an administration charge for early termination of £40 plus VAT.If you have paid less into the plan than we have paid out then you will be required to pay a fee. If you have paid more into the Plan than we have paid out then you will receive a credit for the difference.
Note, a 'credit', not a refund. Okay if you buy another MB and take out another service plan, not quite so good if you don't buy an MBIf you wish to terminate your Plan before all of the services are carried out then you can do so by emailing our administration team at contractadmin@daimler.com. You can download a cancellation form from our website at www.mercedes-benz.co.uk/servicecontractcancellatio...
Will I be charged for terminating my Service Care Plan?
If you have received all of the services purchased under the Plan then you will be charged the remaining monthly payments outstanding to terminate your Plan.If you have not used all of your services purchased under the Plan then we will calculate a termination fee based onthe income received by MBUK and the expenditure incurred in providing any services received to that date. This expenditure will include an administration charge for early termination of £40 plus VAT.If you have paid less into the plan than we have paid out then you will be required to pay a fee. If you have paid more into the Plan than we have paid out then you will receive a credit for the difference.
Edited by Skd884 on Saturday 26th September 11:38
Edited by Skd884 on Saturday 26th September 11:40
TarquinMX5 said:
Note, a 'credit', not a refund. Okay if you buy another MB and take out another service plan, not quite so good if you don't buy an MB
A cash refund will be made where applicable.For example if you have paid for your service plan in full upfront then a cash refund will be made pro rata to usused services.
Plus of course there is the additional £48 charge that Mercedes add which they call "a reasonable administration fee"
Yeah, my ass it is reasonable!
Mercedes are currently offerring a 20% discount(SC20) on all service plans paid for in full upfront, but this ends on 30th September.
Currently thinking about a service pack for my 2011 C63. I’m with an earlier poster though with regards to the extra outlay over retained value. The C63 still has a fair value. I bought mine with a full dealer history, although that wasn’t the main thing that swung it for me.
Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
sanguinary said:
Currently thinking about a service pack for my 2011 C63. I’m with an earlier poster though with regards to the extra outlay over retained value. The C63 still has a fair value. I bought mine with a full dealer history, although that wasn’t the main thing that swung it for me.
Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
No, they aren't. No wear and tear items are included in the standard service plans. Literally only servicing stuff. Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
sanguinary said:
Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really
No need to speak to them because as stated above wear and tear items are not included in the service plan.I'm not sure why anybody would think that they are.
sanguinary said:
Currently thinking about a service pack for my 2011 C63. I’m with an earlier poster though with regards to the extra outlay over retained value. The C63 still has a fair value. I bought mine with a full dealer history, although that wasn’t the main thing that swung it for me.
Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
As others have said, no, definitely not included. Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
And why would they, it's one of the 'upsells' after the service
sanguinary said:
Currently thinking about a service pack for my 2011 C63. I’m with an earlier poster though with regards to the extra outlay over retained value. The C63 still has a fair value. I bought mine with a full dealer history, although that wasn’t the main thing that swung it for me.
Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
I am not sure, but I don't think brakes are included.Does anyone have a definitive on whether the brakes are included in the service pack? I’ve seen different opinions on this. I guess I should speak to them really!
If the brakes are included, it’s a no brainer for me. If not, I’ll use an Indy for the service, but do the brakes myself.
It may be because they are thought to be a wear and item?
HTH.
Ron240 said:
Well that certainly told him. 
Yes, suitably told. Are you 10? A fair question I thought...
About ten years ago I purchased a 1 series from BMW (second hand). As part of the deal I paid for a) a warranty and b) comprehensive servicing.
Now, I can't recall if that was dealer specific or a OEM offer and unfortunately I didn't take any notes, but for the two years I had the car, I didn't spend a penny on service items. And yes, that included the brakes too, hence my asking.
But at least now I have some confirmation.
I used BMW to service the 135 I owned until earlier this year. I always felt I simply was not getting value for money - £280 for an oil change and 'inspection'. It came with a nice video of the underside of the car though and not forgetting the complimentary cup of coffee.
With that, I'll use a local Indy I know and keep a close eye on the car myself, which has been the case for most of the vehicles I've owned. It also helps that I can supply the oil direct from our works, which is always nice.
Thanks to all for confirming.
sanguinary said:
Yes, suitably told. Are you 10?
A fair question I thought...
About ten years ago I purchased a 1 series from BMW (second hand). As part of the deal I paid for a) a warranty and b) comprehensive servicing.
Now, I can't recall if that was dealer specific or a OEM offer and unfortunately I didn't take any notes, but for the two years I had the car, I didn't spend a penny on service items. And yes, that included the brakes too, hence my asking.
But at least now I have some confirmation.
I used BMW to service the 135 I owned until earlier this year. I always felt I simply was not getting value for money - £280 for an oil change and 'inspection'. It came with a nice video of the underside of the car though and not forgetting the complimentary cup of coffee.
With that, I'll use a local Indy I know and keep a close eye on the car myself, which has been the case for most of the vehicles I've owned. It also helps that I can supply the oil direct from our works, which is always nice.
Thanks to all for confirming.
When I had my 535d I’d always phone up independant garages but found either using that info or they had older than 4 year old used car servicing discount it was either cheaper or barely any more expensive. Oh they washed my car too as well as coffee. A fair question I thought...
About ten years ago I purchased a 1 series from BMW (second hand). As part of the deal I paid for a) a warranty and b) comprehensive servicing.
Now, I can't recall if that was dealer specific or a OEM offer and unfortunately I didn't take any notes, but for the two years I had the car, I didn't spend a penny on service items. And yes, that included the brakes too, hence my asking.
But at least now I have some confirmation.
I used BMW to service the 135 I owned until earlier this year. I always felt I simply was not getting value for money - £280 for an oil change and 'inspection'. It came with a nice video of the underside of the car though and not forgetting the complimentary cup of coffee.
With that, I'll use a local Indy I know and keep a close eye on the car myself, which has been the case for most of the vehicles I've owned. It also helps that I can supply the oil direct from our works, which is always nice.
Thanks to all for confirming.
Welshbeef said:
When I had my 535d I’d always phone up independant garages but found either using that info or they had older than 4 year old used car servicing discount it was either cheaper or barely any more expensive. Oh they washed my car too as well as coffee.
Car wash as well?... all it needs now is a bacon butty to seal the deal! 
sanguinary said:
About ten years ago I purchased a 1 series from BMW (second hand). As part of the deal I paid for a) a warranty and b) comprehensive servicing.
Now, I can't recall if that was dealer specific or a OEM offer and unfortunately I didn't take any notes, but for the two years I had the car, I didn't spend a penny on service items. And yes, that included the brakes too, hence my asking.
But at least now I have some confirmation.
Mercedes UK used to do a thing called ServicePlus and that covered pretty well everything - it was an extended warranty with all servicing, maintenance and repairs - but it was limited to 6yrs/120K miles. I had it on my old C Class. Now, I can't recall if that was dealer specific or a OEM offer and unfortunately I didn't take any notes, but for the two years I had the car, I didn't spend a penny on service items. And yes, that included the brakes too, hence my asking.
But at least now I have some confirmation.
It was really aimed at their vans etc and it wasn't widely known about. Don't think they offer it anymore in the UK, but they do offer similar things in other countries.
Edited by Sheepshanks on Monday 28th September 12:17
sanguinary said:
I used BMW to service the 135 I owned until earlier this year.
I always felt I simply was not getting value for money
Main dealer servicing never provides value for money to the customer, but at times it is a necessary evil.I always felt I simply was not getting value for money
P.S. Please nobody mention Block Exemption. I know what it is and have taken it into consideration.
Ron240 said:
Skd884 said:
I always ask for the old parts to be retained for me eg plugs filters then dispose of them.
I know what you're saying but I would feel like a right dick asking this. M4cruiser said:
Took me a while to latch onto this way of thinking, but actually think who owns the parts they take out! You do, of course. They have no right to steal them from you just because they supply new ones at full price.
Of course you are correct, but the old parts are of no use to me so it lets the dealer know that I do not trust them.Ok I actually don't trust them, but would rather not be so open about it beforehand.
Like I said before it's a shame that we need to do things like this.
Ron240 said:
f course you are correct, but the old parts are of no use to me so it lets the dealer know that I do not trust them.
Ok I actually don't trust them, but would rather not be so open about it beforehand.
Like I said before it's a shame that we need to do things like this.
Do you mark all the parts or is it just a case of seeing some used items?Ok I actually don't trust them, but would rather not be so open about it beforehand.
Like I said before it's a shame that we need to do things like this.
If you do have concerns trading standards might like to hear about it.
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