Mercedes servicing

Mercedes servicing

Author
Discussion

swisstoni

9,776 posts

238 months

Monday 28th September
quotequote all
6208 said:
The best bit about the service plan for me is...

"We will collect it and deliver it back to your home, place of work or any convenient location once the work has been completed"
Out of interest, how does this work?
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?

I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.

W201_190e

11,678 posts

172 months

Monday 28th September
quotequote all
swisstoni said:
6208 said:
The best bit about the service plan for me is...

"We will collect it and deliver it back to your home, place of work or any convenient location once the work has been completed"
Out of interest, how does this work?
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?

I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
Usually two drivers. Dealers don't own or use recovery trucks. At least ours don't.

6208

15 posts

133 months

Monday 28th September
quotequote all
swisstoni said:
Out of interest, how does this work?
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?

I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
A couple of them will go out to collect a couple of cars, the car gets left at the last collection.

They normally come around 9am and then return it at 5ish.

Collection drivers in the last 4 years have been 45-60 years old.

It works really well for me as I don't have the hassle of going there.

swisstoni

9,776 posts

238 months

Monday 28th September
quotequote all
6208 said:
swisstoni said:
Out of interest, how does this work?
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?

I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
A couple of them will go out to collect a couple of cars, the car gets left at the last collection.

They normally come around 9am and then return it at 5ish.

Collection drivers in the last 4 years have been 45-60 years old.

It works really well for me as I don't have the hassle of going there.
Indeed. Getting to and from service venues is a massive pita for me.

Dave3166

1,472 posts

85 months

Monday 28th September
quotequote all
I certainly don’t want a driver joy riding in my C63.

Always make sure I book a date that suits me.

Skd884

771 posts

160 months

Tuesday 29th September
quotequote all
The 20% service plan discount has been extended to the end of November.

Welshbeef

42,325 posts

157 months

Tuesday 29th September
quotequote all
Skd884 said:
The 20% service plan discount has been extended to the end of November.
I wonder if they are open to further negotiation beyond 20% discount?

Ron240

601 posts

78 months

Tuesday 29th September
quotequote all
Welshbeef said:
I wonder if they are open to further negotiation beyond 20% discount?
It is a Mercedes UK offer so I reckon there will be 2 chances of this - slim and none. biggrin
You would have a much better chance of negotiation if it was a dealer offer.
Its actually a pretty good offer and is valid for 2, 3 or 4 services. You need to pay upfront in full to get the discount but its well worth it because it could be worth hundreds depending on model and number of services.
The plan is a bit more expensive for cars over 12 months old though, which based on an A Class over 2 services is an additional £72 before discount.

Edited by Ron240 on Tuesday 29th September 19:32

W201_190e

11,678 posts

172 months

Tuesday 29th September
quotequote all
Welshbeef said:
Skd884 said:
The 20% service plan discount has been extended to the end of November.
I wonder if they are open to further negotiation beyond 20% discount?
I very much doubt it. A dealer has no sway and MB don't usually negotiate.

BlackCup

1,213 posts

142 months

Tuesday 29th September
quotequote all
Just had my new to me C63 serviced today under the Service Care Plan.
I bought a 2013 C63 507 with 16k miles on it, FMBSH so bought 2 services for £883 with the offer.
To me with this particular car it seemed the most sensible thing to do.
I had a CLA45 Shooting Brake before that got to 4yrs old that also had FMBSH which helped the sale I’m sure.
After a certain age/mileage/value I’m sure it’s not so important but to me I would always go for a car with Merc servicing.
Great service from MB Brooklands today anyhow 👍🏻

Matt

Skd884

771 posts

160 months

Tuesday 29th September
quotequote all
BlackCup said:
Just had my new to me C63 serviced today under the Service Care Plan.
I bought a 2013 C63 507 with 16k miles on it, FMBSH so bought 2 services for £883 with the offer.
To me with this particular car it seemed the most sensible thing to do.
I had a CLA45 Shooting Brake before that got to 4yrs old that also had FMBSH which helped the sale I’m sure.
After a certain age/mileage/value I’m sure it’s not so important but to me I would always go for a car with Merc servicing.
Great service from MB Brooklands today anyhow ????

Matt
I own a c63 BS and like you will retain FMBSH.

Brooklands always get great praise for their servicing.

clarki

1,072 posts

178 months

Tuesday 29th September
quotequote all
Whereas my slk 55 has never been to a merc dealer for any servicing.

Did have to take it in for some warranty work at 2 years old, which to be fair they did well.

It's just the prices quoted, bonkers.

Ron240

601 posts

78 months

Tuesday 29th September
quotequote all
clarki said:
Whereas my slk 55 has never been to a merc dealer for any servicing.
Did have to take it in for some warranty work at 2 years old, which to be fair they did well.
It's just the prices quoted, bonkers.
The prices are bonkers, but I would still always get my first 2 services on a brand new car done at a main dealer rather than an independant because they could get a bit funny about it and make things difficult if a warranty claim arises depending on what it relates to.
You were ok though so its all good. smile

Only downside of not having used a main dealer for servicing is that there will be no chance of any goodwill gesture should there be a problem out of warranty. I dont keep cars long enough for this ever to be a potential problem for me though. biggrin




Edited by Ron240 on Tuesday 29th September 22:07

leef44

1,578 posts

112 months

Tuesday 29th September
quotequote all
Skd884 said:
The 20% service plan discount has been extended to the end of November.
Is this official or speculation?

Their website still says 30.09.2020 confused

Welshbeef

42,325 posts

157 months

Wednesday 30th September
quotequote all
leef44 said:
Is this official or speculation?

Their website still says 30.09.2020 confused
Still showing 30.9.20 close so get it today to ensure you get it.

Skd884

771 posts

160 months

Wednesday 30th September
quotequote all
leef44 said:
Is this official or speculation?

Their website still says 30.09.2020 confused
Official i spoke to MB.

Welshbeef

42,325 posts

157 months

Wednesday 30th September
quotequote all
Just ordered for my P&J - 3 services covered off.

Not sure I’ll have the car for more than 4 further years

leef44

1,578 posts

112 months

Wednesday 30th September
quotequote all
Welshbeef said:
leef44 said:
Is this official or speculation?

Their website still says 30.09.2020 confused
Still showing 30.9.20 close so get it today to ensure you get it.
I decided I'll leave it for now. I had to call their centre because my registration plate did not work on the website. The reason was because I still have monthly payments although the final service in the package just took place last month.

They gave me the option to cancel that contract by paying off the remainder then start a new contract with the 20% discount. I thought I'd leave it until next year and see what comes up on renewal.

DickyC

38,907 posts

157 months

Sunday 18th October
quotequote all
Last week MB estimated £743 to service my wife's FSH '98 SLK. The girl asked my name and the car's registration number.

"Do we know this car?"
"Yes. You've serviced it for eighteen years."

Seven times I called to try to speak to someone about a discount - or something - for a loyal customer with a car they had last serviced 2,500 miles ago. The eighth phone call I made was to cancel.

"Oh, it says here the service has been discounted, 20% off the labour and 10% off parts. Brings it down to £611. Do you still wish to cancel?"
"Yes, actually I do."

Why was it so difficult for someone to call and speak to me?

"Ring up that pain in the arse and tell him we've discounted the price."
"No, I think we should keep him in the dark."
"Yeah, whatever."

At £611 the discounted price was almost exactly double the estimate from the Mercedes specialist three hundred yards away.

FMBSH gives way to FSH. Sigh.

The thousands of pounds I've spent there. Gee whiz. Funnily enough, I've just bought another one as a retirement project, an SLK32. They won't be tinkering with that one either.

"Your call is very important to us."

It's not really, is it?

W201_190e

11,678 posts

172 months

Sunday 18th October
quotequote all
DickyC said:
Last week MB estimated £743 to service my wife's FSH '98 SLK. The girl asked my name and the car's registration number.

"Do we know this car?"
"Yes. You've serviced it for eighteen years."

Seven times I called to try to speak to someone about a discount - or something - for a loyal customer with a car they had last serviced 2,500 miles ago. The eighth phone call I made was to cancel.

"Oh, it says here the service has been discounted, 20% off the labour and 10% off parts. Brings it down to £611. Do you still wish to cancel?"
"Yes, actually I do."

Why was it so difficult for someone to call and speak to me?

"Ring up that pain in the arse and tell him we've discounted the price."
"No, I think we should keep him in the dark."
"Yeah, whatever."

At £611 the discounted price was almost exactly double the estimate from the Mercedes specialist three hundred yards away.

FMBSH gives way to FSH. Sigh.

The thousands of pounds I've spent there. Gee whiz. Funnily enough, I've just bought another one as a retirement project, an SLK32. They won't be tinkering with that one either.

"Your call is very important to us."

It's not really, is it?
What are they quoting for £611?