Mercedes servicing
Discussion
6208 said:
The best bit about the service plan for me is...
"We will collect it and deliver it back to your home, place of work or any convenient location once the work has been completed"
Out of interest, how does this work?"We will collect it and deliver it back to your home, place of work or any convenient location once the work has been completed"
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?
I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
swisstoni said:
6208 said:
The best bit about the service plan for me is...
"We will collect it and deliver it back to your home, place of work or any convenient location once the work has been completed"
Out of interest, how does this work?"We will collect it and deliver it back to your home, place of work or any convenient location once the work has been completed"
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?
I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
swisstoni said:
Out of interest, how does this work?
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?
I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
A couple of them will go out to collect a couple of cars, the car gets left at the last collection. Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?
I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
They normally come around 9am and then return it at 5ish.
Collection drivers in the last 4 years have been 45-60 years old.
It works really well for me as I don't have the hassle of going there.
6208 said:
swisstoni said:
Out of interest, how does this work?
Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?
I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
A couple of them will go out to collect a couple of cars, the car gets left at the last collection. Do two people turn up in a car and one drives your car back to the dealership or do they send a recovery truck?
I’m presuming the former.
Not sure how I feel about the thrashing potential that opens up.
They normally come around 9am and then return it at 5ish.
Collection drivers in the last 4 years have been 45-60 years old.
It works really well for me as I don't have the hassle of going there.
Welshbeef said:
I wonder if they are open to further negotiation beyond 20% discount?
It is a Mercedes UK offer so I reckon there will be 2 chances of this - slim and none. 
You would have a much better chance of negotiation if it was a dealer offer.
Its actually a pretty good offer and is valid for 2, 3 or 4 services. You need to pay upfront in full to get the discount but its well worth it because it could be worth hundreds depending on model and number of services.
The plan is a bit more expensive for cars over 12 months old though, which based on an A Class over 2 services is an additional £72 before discount.
Edited by Ron240 on Tuesday 29th September 19:32
Just had my new to me C63 serviced today under the Service Care Plan.
I bought a 2013 C63 507 with 16k miles on it, FMBSH so bought 2 services for £883 with the offer.
To me with this particular car it seemed the most sensible thing to do.
I had a CLA45 Shooting Brake before that got to 4yrs old that also had FMBSH which helped the sale I’m sure.
After a certain age/mileage/value I’m sure it’s not so important but to me I would always go for a car with Merc servicing.
Great service from MB Brooklands today anyhow 👍🏻
Matt
I bought a 2013 C63 507 with 16k miles on it, FMBSH so bought 2 services for £883 with the offer.
To me with this particular car it seemed the most sensible thing to do.
I had a CLA45 Shooting Brake before that got to 4yrs old that also had FMBSH which helped the sale I’m sure.
After a certain age/mileage/value I’m sure it’s not so important but to me I would always go for a car with Merc servicing.
Great service from MB Brooklands today anyhow 👍🏻
Matt
BlackCup said:
Just had my new to me C63 serviced today under the Service Care Plan.
I bought a 2013 C63 507 with 16k miles on it, FMBSH so bought 2 services for £883 with the offer.
To me with this particular car it seemed the most sensible thing to do.
I had a CLA45 Shooting Brake before that got to 4yrs old that also had FMBSH which helped the sale I’m sure.
After a certain age/mileage/value I’m sure it’s not so important but to me I would always go for a car with Merc servicing.
Great service from MB Brooklands today anyhow ????
Matt
I own a c63 BS and like you will retain FMBSH.I bought a 2013 C63 507 with 16k miles on it, FMBSH so bought 2 services for £883 with the offer.
To me with this particular car it seemed the most sensible thing to do.
I had a CLA45 Shooting Brake before that got to 4yrs old that also had FMBSH which helped the sale I’m sure.
After a certain age/mileage/value I’m sure it’s not so important but to me I would always go for a car with Merc servicing.
Great service from MB Brooklands today anyhow ????
Matt
Brooklands always get great praise for their servicing.
clarki said:
Whereas my slk 55 has never been to a merc dealer for any servicing.
Did have to take it in for some warranty work at 2 years old, which to be fair they did well.
It's just the prices quoted, bonkers.
The prices are bonkers, but I would still always get my first 2 services on a brand new car done at a main dealer rather than an independant because they could get a bit funny about it and make things difficult if a warranty claim arises depending on what it relates to.Did have to take it in for some warranty work at 2 years old, which to be fair they did well.
It's just the prices quoted, bonkers.
You were ok though so its all good.
Only downside of not having used a main dealer for servicing is that there will be no chance of any goodwill gesture should there be a problem out of warranty. I dont keep cars long enough for this ever to be a potential problem for me though.
Edited by Ron240 on Tuesday 29th September 22:07
Welshbeef said:
leef44 said:
Is this official or speculation?
Their website still says 30.09.2020
Still showing 30.9.20 close so get it today to ensure you get it. Their website still says 30.09.2020
They gave me the option to cancel that contract by paying off the remainder then start a new contract with the 20% discount. I thought I'd leave it until next year and see what comes up on renewal.
Last week MB estimated £743 to service my wife's FSH '98 SLK. The girl asked my name and the car's registration number.
"Do we know this car?"
"Yes. You've serviced it for eighteen years."
Seven times I called to try to speak to someone about a discount - or something - for a loyal customer with a car they had last serviced 2,500 miles ago. The eighth phone call I made was to cancel.
"Oh, it says here the service has been discounted, 20% off the labour and 10% off parts. Brings it down to £611. Do you still wish to cancel?"
"Yes, actually I do."
Why was it so difficult for someone to call and speak to me?
"Ring up that pain in the arse and tell him we've discounted the price."
"No, I think we should keep him in the dark."
"Yeah, whatever."
At £611 the discounted price was almost exactly double the estimate from the Mercedes specialist three hundred yards away.
FMBSH gives way to FSH. Sigh.
The thousands of pounds I've spent there. Gee whiz. Funnily enough, I've just bought another one as a retirement project, an SLK32. They won't be tinkering with that one either.
"Your call is very important to us."
It's not really, is it?
"Do we know this car?"
"Yes. You've serviced it for eighteen years."
Seven times I called to try to speak to someone about a discount - or something - for a loyal customer with a car they had last serviced 2,500 miles ago. The eighth phone call I made was to cancel.
"Oh, it says here the service has been discounted, 20% off the labour and 10% off parts. Brings it down to £611. Do you still wish to cancel?"
"Yes, actually I do."
Why was it so difficult for someone to call and speak to me?
"Ring up that pain in the arse and tell him we've discounted the price."
"No, I think we should keep him in the dark."
"Yeah, whatever."
At £611 the discounted price was almost exactly double the estimate from the Mercedes specialist three hundred yards away.
FMBSH gives way to FSH. Sigh.
The thousands of pounds I've spent there. Gee whiz. Funnily enough, I've just bought another one as a retirement project, an SLK32. They won't be tinkering with that one either.
"Your call is very important to us."
It's not really, is it?
DickyC said:
Last week MB estimated £743 to service my wife's FSH '98 SLK. The girl asked my name and the car's registration number.
"Do we know this car?"
"Yes. You've serviced it for eighteen years."
Seven times I called to try to speak to someone about a discount - or something - for a loyal customer with a car they had last serviced 2,500 miles ago. The eighth phone call I made was to cancel.
"Oh, it says here the service has been discounted, 20% off the labour and 10% off parts. Brings it down to £611. Do you still wish to cancel?"
"Yes, actually I do."
Why was it so difficult for someone to call and speak to me?
"Ring up that pain in the arse and tell him we've discounted the price."
"No, I think we should keep him in the dark."
"Yeah, whatever."
At £611 the discounted price was almost exactly double the estimate from the Mercedes specialist three hundred yards away.
FMBSH gives way to FSH. Sigh.
The thousands of pounds I've spent there. Gee whiz. Funnily enough, I've just bought another one as a retirement project, an SLK32. They won't be tinkering with that one either.
"Your call is very important to us."
It's not really, is it?
What are they quoting for £611? "Do we know this car?"
"Yes. You've serviced it for eighteen years."
Seven times I called to try to speak to someone about a discount - or something - for a loyal customer with a car they had last serviced 2,500 miles ago. The eighth phone call I made was to cancel.
"Oh, it says here the service has been discounted, 20% off the labour and 10% off parts. Brings it down to £611. Do you still wish to cancel?"
"Yes, actually I do."
Why was it so difficult for someone to call and speak to me?
"Ring up that pain in the arse and tell him we've discounted the price."
"No, I think we should keep him in the dark."
"Yeah, whatever."
At £611 the discounted price was almost exactly double the estimate from the Mercedes specialist three hundred yards away.
FMBSH gives way to FSH. Sigh.
The thousands of pounds I've spent there. Gee whiz. Funnily enough, I've just bought another one as a retirement project, an SLK32. They won't be tinkering with that one either.
"Your call is very important to us."
It's not really, is it?
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