The dieselgate recall. My 2010 C250 CDi has been recalled.

The dieselgate recall. My 2010 C250 CDi has been recalled.

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Tony1963

Original Poster:

2,659 posts

122 months

Tuesday 6th October
quotequote all
I think I’ll be holding back until reports start to appear. If power/economy are affected, despite Merc’s promises, I won’t want it.

Anyone else received the letter?
Anyone with the OM651 engine had it done?

Export56

116 posts

48 months

Tuesday 6th October
quotequote all
I had it done on a 2016 glc 250d. I didn't want it done but main dealer serviced. The performance doesn't seem to be affected, may be a touch slower, but it could be placebo, but I seem to get 3 mpg less unless its a coincidence. I was getting 48 mpg but it is now 45 mpg. It might be due to roads, it's hard to tell.
I cannot see any reason to get it done, especially if older than 3 years.

Tony1963

Original Poster:

2,659 posts

122 months

Tuesday 6th October
quotequote all
Thank you.

juice

6,123 posts

242 months

Tuesday 6th October
quotequote all
Anecdotally, I was in my local dealership, waiting on my car to have new tyres fitted (Bizarrely they were way cheaper than anywhere else) and overhead the service guy say to a man who's car that was in for servicing that there was an emission update for his car, but not to have it as other people had reported worse mpg. He also said that if they applied the S/W update it wasn't reversible...so coming from an MB employee I'd say that was a pretty good reason not to have it applied.

Monkeylegend

19,930 posts

191 months

Tuesday 6th October
quotequote all
Had my letter today.

Have heard some worrying tales about the effect on performance and mpg, cars coming back running significantly worse then before the update and Mercedes unable to reverse the updates.

The letter also mentioned that if contrary to expectations the update resulted in damage to a component part of the exhaust gas recirculation system caused by software issues they would repair free of charge on cars up to a total mileage reading of 155,000 miles.

This seems to me to indicate that they know there is the possibility of issues with the update and as my car has done well over that warranted mileage, and they add the caveat that they cannot rule out natural wear as the cause of any damage, I think I will leave mine as is until I am mandated to have it done.

I don't see why any owner should have to face an expensive bill as a result of Mercedes being caught cheating.

Be interesting to see how the class actions against Mercedes proceed. The recall is tantamount to an admission that they have been naughty boys.

Tony1963

Original Poster:

2,659 posts

122 months

Tuesday 6th October
quotequote all
Again, thank you.

The car has been with me since new, but has been away from the main dealer network since my annual mileage dropped to 8K from 32k miles. I’ve three decent indies within 5 miles, so all is well really.

Monkeylegend

19,930 posts

191 months

Tuesday 6th October
quotequote all
Is Alex Crow one of the indy's ?

Tony1963

Original Poster:

2,659 posts

122 months

Tuesday 6th October
quotequote all
Monkeylegend said:
Is Alex Crow one of the indy's ?
Yes! smile

Monkeylegend

19,930 posts

191 months

Tuesday 6th October
quotequote all
Tony1963 said:
Monkeylegend said:
Is Alex Crow one of the indy's ?
Yes! smile
One of the best around this part of the world smile

He did a transmission fluid change for me about three years ago and quoted me £170 from memory, the same price as the previous one he did when I was driving high mileages.

When I went to collect the car he said the price of the transmission fluid had gone down by just under £10 and charged me £160 instead. That included a torque convertor flush as well.

I wonder how many main dealers would have passed that saving on to the customer.

Tony1963

Original Poster:

2,659 posts

122 months

Tuesday 6th October
quotequote all
That’s good to hear. He’s recommended highly by a couple of friends.

Monkeylegend

19,930 posts

191 months

Tuesday 6th October
quotequote all
He has got a couple of 25 year or so old Mercs as courtesy cars as well, built like tanks.

Tony1963

Original Poster:

2,659 posts

122 months

Tuesday 6th October
quotequote all
Monkeylegend said:
He has got a couple of 25 year or so old Mercs as courtesy cars as well, built like tanks.
I had a G plate SE500 from Derrick Wells once, bloody loved it, did nothing but smile. But he has learned how to charge since then, so Alex Crow is who I’ll be going to next.

Monkeylegend

19,930 posts

191 months

Tuesday 6th October
quotequote all
Tony1963 said:
Monkeylegend said:
He has got a couple of 25 year or so old Mercs as courtesy cars as well, built like tanks.
I had a G plate SE500 from Derrick Wells once, bloody loved it, did nothing but smile. But he has learned how to charge since then, so Alex Crow is who I’ll be going to next.
Yes, he was charging almost main dealer prices the last time I had a quote from him, and I have heard a few not so complimentary comments about his customer service in recent times

You will be more than happy with Alex.

Tony1963

Original Poster:

2,659 posts

122 months

Tuesday 6th October
quotequote all
Monkeylegend said:
Yes, he was charging almost main dealer prices the last time I had a quote from him, and I have heard a few not so complimentary comments about his customer service in recent times

You will be more than happy with Alex.
It’s a real shame the way that D Wells has gone. I’m wondering whether he’s feathering his retirement nest.

radical78

392 posts

104 months

Tuesday 6th October
quotequote all
ive had the recall letter but wont be taking it in

Monkeylegend

19,930 posts

191 months

Wednesday 7th October
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Has anybody signed up yet for one of the class actions being touted ?

Tony1963

Original Poster:

2,659 posts

122 months

Wednesday 7th October
quotequote all
Monkeylegend said:
Has anybody signed up yet for one of the class actions being touted ?
I have, but after registering, it has all gone quiet.

Monkeylegend

19,930 posts

191 months

Wednesday 7th October
quotequote all
Tony1963 said:
Monkeylegend said:
Has anybody signed up yet for one of the class actions being touted ?
I have, but after registering, it has all gone quiet.
I have thought about it but was a bit concerned after reading the small print as to whether if the case was not successful as claimants we could end up having to cover the expenses/costs of the failed claim on behalf of the solicitors.

The wording on the contract I read seemed unsurprisingly to be a bit vague but seemed to me to hint that this could be the case, with all claimants picking up a share of their costs.

I have two cars effected I apparently could claim for one of which I still have.

TarquinMX5

385 posts

40 months

Wednesday 7th October
quotequote all
Presumably the car's been running okay for years? Why change the set-ups and risk it not doing so. No doubt MB spent a while setting it up to run properly originally; surely anything else would be sub-optimal.

Unfortunately, the small print I've seen on service booking forms basically says that if they service your car it is a requirement that ALL updates are carried out, forms are signed before the service. Supposedly non-reversible. How many people read the Ts & Cs?

I suspect that they have targets to meet or financial penalties for non-compliance and I wonder where their main 'interest' lies, them or you.

If it was me, I wouldn't have it done, even if they do offer a free coffee and carwash.

Monkeylegend

19,930 posts

191 months

Wednesday 7th October
quotequote all
Same for me, my car is no longer in the main dealer network and will not see one again during my ownership.

The concern is that we eventually get told that unless Mercedes confirm the software updates have been completed the car will no longer pass an Mot.