Sky deals anyone?
Discussion
That really frustrates me when customer services do that. They CANNOT day for certain that a new box will resolve the issue. Many signal related issues can maskerade themselves as a STB issue and visa versa.
Allow the engineer to make the judgement on the day. Very few issues are resolved by sending the customer a box in the post and sometimes more are created where customers don't plug them back in correctly or things like F connections fall off
Allow the engineer to make the judgement on the day. Very few issues are resolved by sending the customer a box in the post and sometimes more are created where customers don't plug them back in correctly or things like F connections fall off
Mark_J_W said:
We are currently paying £42/pcm for Sky Q 1TB Box (HD) and Entertainment pack. This has crept up from £20ish/pcm that we were paying a few years ago.
Looking to keep Sky but cant justify the price. Any good deals going for something like the above by any chance?
Current Sky contract is in my wifes name only so presuming I can sign up as a new customer?
Drop me a private message with your email address and I’ll send a new customer deal over 👍Looking to keep Sky but cant justify the price. Any good deals going for something like the above by any chance?
Current Sky contract is in my wifes name only so presuming I can sign up as a new customer?
Just to let you all know with regards to current engineer visits
Sky are currently only attending upgrade visits (only for customers that currently have no satellite signal)
Service visits for existing equipment that isn’t working.
No new install visits are currently taking place and they have all been pushed back
We cannot enter properties either (as of Monday just gone) so are having to muddle our way through asking customers to install boxes/ use existing entry holes as we cannot come in to drill holes etc.
Sky are currently only attending upgrade visits (only for customers that currently have no satellite signal)
Service visits for existing equipment that isn’t working.
No new install visits are currently taking place and they have all been pushed back
We cannot enter properties either (as of Monday just gone) so are having to muddle our way through asking customers to install boxes/ use existing entry holes as we cannot come in to drill holes etc.
iwantagta said:
Hi - left sky a couple of months back.
I'm thinking of re-joining for when sports start up again.
Would want;
sport
bt sport
movies
q
ultra hd
broadband
Cant contact them as they are not taking calls & the online price is £100 odd.
Anyone able to help me get a better deal?
Send me a private message with your email address and I’ll fire over a deal I'm thinking of re-joining for when sports start up again.
Would want;
sport
bt sport
movies
q
ultra hd
broadband
Cant contact them as they are not taking calls & the online price is £100 odd.
Anyone able to help me get a better deal?
MissChief said:
If it's a white one like a Q mini box then it belongs to Slt I'm afraid Davie.
That’s not actually correct, booster 2s were gifted to customers and aren’t expected to be returned at the end of contract, booster 4s are lent to customers at no cost but remain the property of sky and you are emailed the terms and conditions outlining this when a booster 4 is installed on your account. Booster 2s look like white mini boxes and sit flat, booster 4s sit upright and are unique design wise
TheAngryDog said:
The engineer came back and brought a new box. Within an hour of him leaving the 2nd box has broken. Sky can now shove this up their arse.
How did you get in touch with the engineer for them to come back?Is it an identical fault? Unlikely to be 2 boxes with same issue so might be a compatibility issue with your TV, have you tried temporarily using a different TV. HDMI has some strange quirks sometimes
OllyBlox said:
Question to those in the know:
I'm on a very old deal paying:
Sky Variety Pack - £37.95
Sky HD - £14
Sky Sports F1 - £0 (Legacy Channel)
Sky Fibre Unlimited - £24
Plus line rental I'm paying £96 for not much telly. I can swap online to Sky Signature, which appears to be exactly the same as my Sky Variety and I will instantly save £20 per month. BUT will I still be able to keep Sky Sports F1? I don't watch any other sport so that's the only 'extra' channel I want, but I'm concerned if I swap my basic pack it will remove my legacy entitlement to the F1.
Any help or advice appreciated! Many thanks.
You'll lose it unfortunately, as you've mentioned it's a legacy entitlement and switching base package will remove it I'm on a very old deal paying:
Sky Variety Pack - £37.95
Sky HD - £14
Sky Sports F1 - £0 (Legacy Channel)
Sky Fibre Unlimited - £24
Plus line rental I'm paying £96 for not much telly. I can swap online to Sky Signature, which appears to be exactly the same as my Sky Variety and I will instantly save £20 per month. BUT will I still be able to keep Sky Sports F1? I don't watch any other sport so that's the only 'extra' channel I want, but I'm concerned if I swap my basic pack it will remove my legacy entitlement to the F1.
Any help or advice appreciated! Many thanks.
LankyMcTally said:
MissChief said:
So is your internet actually dropping? As in every device in the house shows no connection and the internet light goes out on the hub? My Sky Q setup is rock solid, nary an issue for years now. There was an exchange problem early last year I think when it was down for a few hours in the evening but that couldn’t be helped and was fixed relatively quickly.
Yes - actually dropping, and this can apparently be seen by Sky from the information available to the people manning the phones. This is of course on top of the Sky Q boxes being unable to properly talk to one another or provide uninterrupted picture or sound. Chatter on Sky Community forums seems to focus upon criticism of the latest firmware and hardware. All intensely frustrating, not least because I've previously had nothing but good service from Sky equipment.- Is the WiFi “sync” light going out / turning amber when you cannot browse the internet ?
Have engineers attempted to change the 5Ghz channel that the system communicates with? By default it’ll be set at channel 36 80Mhz and in lab conditions this is perfect but when you start filling a home with technology every other WiFi enabled devices manufacturer has had the same idea and it can become congested and interference can occur. The technology should be smart enough to allow for this but in real world practice that’s not always the case. Changing the channel however narrows the bandwidth that the system can communicate within so your streaming metrics have to be low enough for this to happen. If they aren’t the only way you’ll resolve it is by etherneting the entire system together. Doing some of it won’t help as at some point you’ll be connected to a hotspot generated by a wireless STB and this will still be prone to the interference
Kev_Mk3 said:
Kev_Mk3 said:
Kev_Mk3 said:
After having to call every month to see if i can get something fixed on our broadband the price increase is the final straw (oh and the internet dropping totally 5 times in 2 days)
I'm on the phone to cancel the broadband as they keep saying "nothings wrong". Out of 10 months and 10 calls ive had 1 advisor who has helped. The rest have been as good as condom in a nuns purse ffs!
Well they have removed the price increase for the broadband till the end of my contract and given me a months line rental free due to my issues. Lets hope the new router that arrives fixes the issues if not then i shall leaveI'm on the phone to cancel the broadband as they keep saying "nothings wrong". Out of 10 months and 10 calls ive had 1 advisor who has helped. The rest have been as good as condom in a nuns purse ffs!
If the mrs watches something recorded no one else can use the internet etc its pathetic.
All fine coming to my house apparently but then it goes to pot. Only thing I have is the sky router. 3 hours on the phone they separate my signals to a high and low frequency. Seems to have helped but sadly still poor service from sky who frankly dont care so will be leaving once contract is up for the internet.
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