Do people expect cars to be expensive?
Discussion
Bit of a different one to the rip off thread.
So I do some work for an agency.
Car in for a service. 2012 Corsa with 60k miles.
Suspected coil pack on customers part.
Get car in strip off coil pack. Half of it falls apart and is all green and corroded. Look at the plugs the number one is rotten and oil all around it.
Replace plugs and stick on a known good coil just to test (do I start getting the scope out etc and spend half hour diagnosing "properly" or just stick a coil on that takes 45seconds?).
Car better but still missing.
Customer had also stated the car looses water.
Oil cap and stick full of mayo, low compression on cyl 1 and the top of the piston looks clean.
Phone agency and they phone customer.
Long and the short is they are happy with it all authorise what is 700 quids worth of work to me let alone what agency charges.
Just couldn't believe how casual it all was! They apparently said let's not go mental but let's get it right.
Crazy. The agency do encourage extra work but fortunately we can add to the lists to what the customers see so when they advise brake fluid replacement per say I can put the moisture content on and say passed test okay but manufacturer says every 3 years.
Then other customers are tight as a
holes. Had one the other day front and rear pads nearly metal to metal and it's a no go. They can see the photos as well!
So I do some work for an agency.
Car in for a service. 2012 Corsa with 60k miles.
Suspected coil pack on customers part.
Get car in strip off coil pack. Half of it falls apart and is all green and corroded. Look at the plugs the number one is rotten and oil all around it.
Replace plugs and stick on a known good coil just to test (do I start getting the scope out etc and spend half hour diagnosing "properly" or just stick a coil on that takes 45seconds?).
Car better but still missing.
Customer had also stated the car looses water.
Oil cap and stick full of mayo, low compression on cyl 1 and the top of the piston looks clean.
Phone agency and they phone customer.
Long and the short is they are happy with it all authorise what is 700 quids worth of work to me let alone what agency charges.
Just couldn't believe how casual it all was! They apparently said let's not go mental but let's get it right.
Crazy. The agency do encourage extra work but fortunately we can add to the lists to what the customers see so when they advise brake fluid replacement per say I can put the moisture content on and say passed test okay but manufacturer says every 3 years.
Then other customers are tight as a
holes. Had one the other day front and rear pads nearly metal to metal and it's a no go. They can see the photos as well!Gassing Station | General Gassing | Top of Page | What's New | My Stuff