Kia engine woes… any solutions?
Discussion
Long story short .... My son-in-law has a mid-range 2019 diesel Kia Sportage. 60k on the clock and generally good condition. On the way home from a Devon holiday at the weekend, it seized on the M3. It turns out that despite owning it for 3+ years he hadn't got round to any routine servicing. Big learning here!
The supplying main dealer isn't interested as it still has £9k owing which they say puts it in negative equity. Of course any good will offerings are off the table... does anyone have any ideas how we can help him out? He's a hard working public servant who knows he's been daft, married to a nurse with 2 youngsters and precious few funds to repair/replace. As it is it's worth nothing.
Any links to any recommended solutions much appreciated.
The supplying main dealer isn't interested as it still has £9k owing which they say puts it in negative equity. Of course any good will offerings are off the table... does anyone have any ideas how we can help him out? He's a hard working public servant who knows he's been daft, married to a nurse with 2 youngsters and precious few funds to repair/replace. As it is it's worth nothing.
Any links to any recommended solutions much appreciated.
Monkeylegend said:
Love that … he’s not allowed to beg! 
unsprung said:
LivLL said:
Has it been stepped yet to check for damage though, could be one bearing and lucky, could be total devastation.
Reckon you're on to something.If I'd run that dealership, I'd offer the customer something like:
1. For a reduced flat fee, the dealership will audit the vehicle, the engine in particular, to arrive at a clear assessment. The outcome is provided in writing and the customer may do whatever he likes, no obligation.
2. If the damage is blessedly light, the dealership can perform needed repairs and, cognisant of the family budget, offer to roll the cost of repair into the remaining monthly payments.
3. If the damage is catastrophic, make two subsequent offers:
. a) We can swap a used engine or
. b) We can relieve you of your car at a somewhat generous part ex value. In return you receive a steep discount on a fresh, used vehicle. The difference as well as your remaining payments on the original car are joined into a simple long-term payment plan.
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