Discussion
Look at their T&Cs. No manufacturers warranty, only with Tecobuy UK, which is a Hong Kong company and any business is done under HK law not UK.
6. Warranty
12 Months Warranty service is provided by TecoBuy UK ’s In-House Technical Team. All products bought from TecoBuy UK are not covered by manufacturer’s warranty.
10. Governing Law
By visiting and purchasing from the TecoBuy UK website, you agree with these Terms and Conditions. All Terms shall be governed and construed in accordance with Hong Kong Law.
6. Warranty
12 Months Warranty service is provided by TecoBuy UK ’s In-House Technical Team. All products bought from TecoBuy UK are not covered by manufacturer’s warranty.
10. Governing Law
By visiting and purchasing from the TecoBuy UK website, you agree with these Terms and Conditions. All Terms shall be governed and construed in accordance with Hong Kong Law.
I bought a G-Star watch from Tecobuy - when it arrived the box was very damaged. The watch was meant as a present and was not presentable. I complained to Tecobuy , they said that I hadn't complained in time (but I had) and that it was the couriers fault (but the packaging was just an envelope). They also have a 14 day refund policy, but they refused to comment on that.
I reported to Paypal and they advised to send back the watch so I did.
Then I got a message from Tecobuy saying they won't accept the watch as the packaging is damaged - the irony.
Anyway Paypal sided with me and refunded both the price of the watch and £12 return shipping.
PS I didnt mention it at the time because I didnt want to muddy the argument, but the authenticity of the box was suspicious - if I could post pictures on here, then I would. I have had G-Shocks before and this box looked nothing like it.
I reported to Paypal and they advised to send back the watch so I did.
Then I got a message from Tecobuy saying they won't accept the watch as the packaging is damaged - the irony.
Anyway Paypal sided with me and refunded both the price of the watch and £12 return shipping.
PS I didnt mention it at the time because I didnt want to muddy the argument, but the authenticity of the box was suspicious - if I could post pictures on here, then I would. I have had G-Shocks before and this box looked nothing like it.
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