Dart Charge Account Inactive

Dart Charge Account Inactive

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Cotty

Original Poster:

36,631 posts

257 months

Monday 2nd September 2019
quotequote all
Got the following email from Dart Charge Customer Services

[b]Your Dart Charge account has been inactive for 12 months.
In accordance with our terms and conditions, your account will be closed if it remains inactive for a further 90 days. You can keep your account open by topping up your balance or by making a crossing in a vehicle which is linked to the account.[/b]
If you have any queries, please contact us on 0300 300 0120 between 5:00am and midnight daily. [/b]Alternatively, email customerservice@dartford-crossing-charge.service.gov.uk [/b]

It sounds like they are going to close the account and keep the balance or I have to add funds or make a crossing. I called them I didn’t have to add any money and don’t have to make a crossing and they can just mark the account as active. Why can’t they just say what they mean rather than dicking about.

untakenname

4,003 posts

165 months

Monday 2nd September 2019
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Seems a common theme with multiple operators, simply mark the account inactive and keep the money.
I have two cars and only occasionally use the Dart crossing so will have to check to see as I'm sure the advance payment on one of them is probably approaching a year.

Similar happened when I tried using an old olympic oyster card that had £20 on it, hadn't used it in a while due to using phone/contactless and when I lent it to a friend who was visiting it didn't work.
TFL said there was nothing that could be done as it hadn't been used for too long and I should have got a 'visitor' oyster card as they don't expire, they must make millions from doing this.


Matt_E_Mulsion

1,210 posts

38 months

Monday 2nd September 2019
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It's a bit like some Pay As You Go phones. If you don't make a call or text on them for so many months - such as like some older people don't , they cancel the sim and keep the money that was in credit on it.

Ian Geary

3,029 posts

165 months

Friday 31st July 2020
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Morning

bit of a bump, but was there a resolution to this? I find myself in the same situation: I would not unnecessarily drive to Dartford just to cross for fun, or add money to an account I already use infrequently....

Yet I have a planned crossing later today, and despite having paid them sufficiently already for some crossings, I suspect I will have to set up a new account (or just pay the standard charge)

To make myself feel slightly better, I have fired off a passive aggressive e-mail to the helpdesk about wanting "my" money back, but I suspect their computer has been programmed to say "no".

Ian


benharris

114 posts

132 months

Friday 31st July 2020
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Ian Geary said:
Morning

bit of a bump, but was there a resolution to this? I find myself in the same situation: I would not unnecessarily drive to Dartford just to cross for fun, or add money to an account I already use infrequently....

Yet I have a planned crossing later today, and despite having paid them sufficiently already for some crossings, I suspect I will have to set up a new account (or just pay the standard charge)

To make myself feel slightly better, I have fired off a passive aggressive e-mail to the helpdesk about wanting "my" money back, but I suspect their computer has been programmed to say "no".

Ian
Yeah, I had this. When I made my next crossing, the account was reactivated and available funds were reinstated.

R Mutt

4,945 posts

45 months

Friday 31st July 2020
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That's odd. Was that a change to their T&Cs?

I literally cross the bridge once every couple of years.

What doesn't make sense to me is having the minimum account balance is £10 for something that costs £2, which really just encourages people to fund the account unnecessarily, considering they have already recouped the tolls to fund the construction.

I thought they were overal quite a reasonable provider, with their grace period etc. I was worried when I got a mail saying I owed them money, after I registered after crossing without actually funding the account, to find I was simply £1.70 overdrawn where they'd deducted the toll.

Although I find any prepay service where your funds can expire an absolute disgrace. Especially ones where topping up certain amounts is incentivised with a credit bonus etc. Suffered this fate with spare mobiles and car shares, only for small amounts but I simply won't prefund any account unless absolutely necessary. Except the online greetings card services, which would take the utter mickey if you topped up to send a birthday card one year to find your credit had expired by the next year's birthday.

Monkeylegend

22,726 posts

204 months

Friday 31st July 2020
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I am expecting an e mail soon, haven't been over the crossing for nearly 12 months. In my working days I would cross several times a week, sometimes veeeery slowly.

They are welcome to keep the £10 balance in my account if it means I never have to go anywhere near the crossing again.